Patient support expertise and empathetic service define this full time hybrid position with Specialty Health Network in Calgary. Support treatment journeys through coordinated care.

As a Patient Care Specialist, you serve as the main patient contact within Shoppers Drug Mart's Specialty Health Network. You will manage program services, support physician offices when applicable, and help patients access therapy. The work includes reimbursement, financial assistance, prescription coordination, self-injection training, and adherence support. Collaboration with Patient Care Specialists, program management, and case managers helps address concerns and escalations.

Key Responsibilities:

- Conduct welcome calls and obtain required patient consent
- Explain case management, reimbursement, training, and coordination services
- Explore medication funding and maintain reimbursement documentation
- Coordinate therapy access, medication delivery, and adherence contacts
- Report adverse events and product technical complaints promptly

Requirements:

- Two to three years in healthcare or pharmaceuticals preferred
- Two to three years in customer service or call centres
- Knowledge of public and private reimbursement plans is an asset
- Strong Windows, Microsoft Office, and database skills
- Must reside in Calgary and work from the Calgary office

Bring patient advocacy, reimbursement knowledge, and clear communication to Specialty Health Network's coordinated support programs in Calgary.

📌 Patient Support Program Specialist (Mississauga)
🏢 Shoppers Drug Mart Specialty Health Network
📍 Mississauga