Lead enterprise continuous improvement at Pacific Blue Cross in Burnaby, using Lean methods, process mapping, and data-driven value measurement.

As Senior Specialist, Continuous Improvement, you will support the Continuous Improvement team under managerial supervision. The position leads transformation initiatives, mentors team members, and aligns improvement work with ePMO. It connects business, technology, change management, and operational partners to create measurable outcomes.

Key Responsibilities:

- Scale enterprise continuous improvement frameworks, tools, and templates
- Prioritize operational issues with ePMO and business leaders
- Track baseline metrics, error rates, cycle times, and perks
- Lead cross-functional transformation across Claims and Group Services




- Translate automation changes into training and release documentation

Requirements:

- Bachelor's degree in business, operations, finance, engineering, or related field
- Minimum five years leading Continuous Improvement, Lean, or transformation initiatives
- Training or certification in Lean, Six Sigma, or process analysis
- Intermediate proficiency with Excel, PowerPoint, and Word
- Insurance systems familiarity, including ACES or AdjudiCare, is an asset

Apply continuous improvement, Lean, analytical, and stakeholder skills to measurable transformation at Pacific Blue Cross in Burnaby.

📌 Senior Continuous Improvement Specialist (Burnaby)
🏢 Brainhunter Systems
📍 Burnaby