Coordinate terminal operations at Toronto Pearson in Toronto, using airport knowledge and problem-solving skills to support protected passenger flow on-site. This full-time, one-year term role serves as a visible GTAA representative across daily airport activity.

Reporting to the Manager, Terminal Services, the Terminal Officer coordinates operational plans, resolves issues, and supports service continuity. The position requires stakeholder coordination, data analysis, contingency planning, and strong written communication. You will work with airlines, agencies, tenants, and contracted service providers while monitoring terminal processes and compliance.

Key Responsibilities:

- Oversee terminal operations and resolve passenger-flow bottlenecks
- Coordinate queue layouts, resources, and irregular operations
- Monitor check-in, screening,



baggage, and connection processes
- Respond to incidents, emergencies, and system outages
- Prepare activity summaries, findings, trends, and recommendations

Requirements:

- Five years in airport, airline, or customer-facing operations
- Experience with agencies, stakeholders, and contracted providers
- Post-secondary diploma or degree
- Strong multitasking, data analysis, and report-writing skills
- Ability to obtain and retain Transport Canada Security Clearance

Bring airport operations, stakeholder coordination, and proactive decision-making skills to Terminal Officer work at Toronto Pearson.

📌 Airport Terminal Operations Officer (Toronto)
🏢 Greater Toronto Airports Authority
📍 Toronto