Design AI-enabled mortgage workflows in Toronto as a full time UX Designer using research, prototyping, and usability testing. Make complex operations clearer for employees and partners.

Reporting to the Assistant Vice President IT, Application Development, this UX Designer works within a First National product squad. The work spans user research, service design, interaction design, and production-ready specifications. You will collaborate with Product, underwriting, AI engineering, full-stack engineering, and quality teams.

Key Responsibilities:

- Research underwriters, brokers, servicing teams, and operations users
- Map journeys, service blueprints, handoffs, and exception paths
- Create flows, wireframes, prototypes, and interaction specifications
- Design understandable AI outputs,



review paths, and escalation
- Measure usability, adoption, trust, accessibility, and user feedback

Requirements:

- Bachelor's degree or equivalent practical experience
- Five-plus years delivering complex digital products
- Portfolio showing research, workflow design, prototyping, and testing
- Advanced Figma or comparable tool proficiency
- Experience with complex rules, exceptions, approvals, and accessibility

Bring UX research, interaction design, and AI experience skills to First National's Toronto mortgage technology team.

📌 UX Designer AI Mortgage Workflows (Toronto)
🏢 First National Financial
📍 Toronto