Support customers with account solutions as a Customer Care Representative at UPLevel, using phone, email, and payment arrangement skills in a hybrid setting.

This temporary full-time position supports accounts under 60 days delinquent. You will help customers maintain good standing through first-party collections, account updates, and timely follow-up. The work requires communication, multitasking, and computer software skills.

Key Responsibilities:

- Communicate with customers through email and phone calls
- Find solutions and arrange customer payments
- Update accounts using exchanged documents
- Meet weekly call and collection targets
- Complete skip tracing tasks as needed

Requirements:

- Robust verbal and written communication skills
- Ability to multitask and manage competing priorities
- Comfort using Microsoft Office, softphones, and CRM systems
- One to two years of administrative or customer service experience preferred
- French and English bilingualism is an asset

Bring customer care, payment arrangement, and account management skills to UPLevel's first-party collections team in Stratford or Etobicoke.

📌 Customer Care Collections Representative (Stratford)
🏢 ESC Corporate Services
📍 Stratford