Christie Ossington Neighbourhood Centre (CONC) is a multi-service community organization supporting individuals and families through shelter, housing, food security, and community-based programs across Toronto.

Our work is rooted in dignity, respect, and a commitment to meeting people where they are. We strive to create a workplace where staff feel supported, valued, and able to contribute meaningfully to their communities.

About this prospect

The Warming Centre Intake Worker is an entry-level role at Christie Ossington Neighbourhood Centre (CONC)'s Warming Centre at 136 Spadina Road. Intake Workers provide respectful and compassionate intake, assessment, and support to community members facing barriers such as homelessness, health challenges, substance use, and social isolation. This is a unionized position.

What will you be doing?

The Warming Centre is a low-barrier environment practicing the principles of harm reduction and work includes the referral and discharge process. The Intake Worker will need to support the safe and welcoming operation of the Warming Centre, including client intake, registration and documentation, responding to client needs, maintaining a safe environment, communicating with the team and following established Warming Centre procedures.

Key Responsibilities:

- Complete intake, orientation, and documentation for new service users.
- Serve meals and assist with meal-time clean-up.
- Set up and tear down cots; distribute blankets, pillows,



and toiletries.
- Provide referrals and resources, supporting access to healthcare, rehab, detox, and other services.
- Build supportive relationships with service users and contribute to a peaceful environment.
- Apply harm reduction strategies and conflict resolution approaches.
- Contribute to team meetings, documentation, and agency initiatives.

Qualifications:

- 2+ years supporting vulnerable community members in a shelter or similar setting.
- College Diploma or University Degree in a related field, or equivalent experience.
- Knowledge of shelter standards, community resources, and harm reduction practices.
- First Aid and WHMIS required.
- Strong communication, documentation, and relationship-building skills.
- Familiarity with Breaking Barriers orientation is an asset.
- Clear criminal record check required.

Equity and Accommodation

CONC is committed to equity, diversity, and inclusion in our workplace. We encourage applications from individuals who reflect the diversity of the communities we serve, including those from equity-deserving groups.

Accommodation is available upon request throughout the recruitment process.

Full Time Shifts:

- Sunday - Thursday 8 am - 4 pm
- Tuesday - Saturday 4 pm - 12 am
- Sunday - Thursday 12 am - 8 am

Part Time Shifts:

- Friday - Saturday 8 am - 4 pm
- Sunday - Monday 4 pm - 12 am
- Friday - Saturday 12 am - 8 am

📌 Warming Centre Intake Worker (Toronto)
🏢 Christie Ossington Neighborhood Centre
📍 Toronto