Support shelter residents with crisis intervention and safety practices at Bigstone Health Commission. Work on a rotating schedule in a respectful environment.

As a Shelter Support Worker, you will support daily shelter operations for individuals experiencing homelessness. The work includes client intake, referrals, documentation, and trauma-informed care. You will help maintain safety, dignity, and respect while collaborating with colleagues and responding professionally during crises.

Key Responsibilities:

- Ensure resident safety and well-being throughout shelter shifts
- Conduct client intake, orientation, and sleeping arrangements
- Provide crisis intervention, de-escalation, and conflict resolution
- Maintain daily logs, incident reports, and client documentation
- Offer referrals to mental health and community services

Requirements:

- Solid communication, interpersonal, and problem-solving skills
- Empathy, patience, and a non-judgmental approach
- Ability to remain calm during crisis situations
- Understanding of trauma-informed care practices
- Ability to work on a rotating schedule

Bring calm crisis response, compassionate communication, and accurate documentation to Bigstone Health Commission shelter services.

📌 Shelter Support Worker Crisis Services (Ottawa)
🏢 Bigstone Group
📍 Ottawa