Support business systems through hands-on troubleshooting, software training, and transparent communication in Ideal Siding's hybrid Burnaby workplace.

Ideal Siding seeks a Business Systems Support Specialist supporting franchisees and corporate employees. You will manage onboarding, software administration, user support, and training content. The work requires practical troubleshooting, confident demonstrations, and organized follow-through.

Key Responsibilities:

- Lead technology onboarding and ongoing software training sessions
- Create LMS guides, screen recordings, SOPs, and presentations
- Resolve routine software, login, access, and workflow issues
- Manage accounts, permissions, onboarding, and offboarding




- Document requests and coordinate support follow-up

Requirements:

- Two or more years of hands-on application or SaaS support experience
- Experience delivering live software demonstrations or training
- Experience creating user guides and video tutorials
- Experience managing CRM or cloud application accounts
- Strong English communication and practical troubleshooting skills

Apply your software support, training, and systems administration skills while helping Ideal Siding users work confidently and independently.

📌 Business Systems Support Specialist (Burnaby)
🏢 Ideal Siding
📍 Burnaby