About Us
Exploring Scholar helps students reach their academic goals through tutoring / enrichment programs. We believe a outstanding learning experience starts with clear communication, smooth scheduling, and families who feel confident in our team.

The Role
We're looking for a confident, articulate, and highly responsive Customer Service Coordinator to be the voice of Exploring Scholar for our families. You'll represent our programs with professionalism, help new families feel confident about joining, and keep current families informed and happy through fast, proactive communication. You'll also manage tutoring schedules and handle the urgent changes that come up along the way.

Schedule
Our programs are busiest outside of regular school hours, so this role follows our families' needs:

- School year (September to June): Evenings and weekends
- Summer (July and August): Daytime hours

What You'll Do

- Communicate with families and clients by phone, text, and messaging platforms (including WeChat), replying quickly and professionally.
- Guide prospective families through our programs, answer their questions, and help them feel confident enrolling.
- Make joining our programs a smooth experience, from first inquiry to first session.
- Schedule and reschedule tutoring sessions in coordination with our teaching team.
- Maintain a regular feedback loop with families: share updates on how students are progressing,



and follow up on inquiries promptly.
- Collect feedback from families on how we can improve our programs.
- Handle urgent scheduling issues as they arise, such as student no-shows, teacher no-shows, and last-minute switches.

What We're Looking For

- Fluency in Mandarin and English is required.
- Strong customer service experience is essential.
- Confident on the phone and comfortable speaking directly with clients.
- Highly responsive across calls, texts, and messaging apps.
- Persuasive, polished communication that projects professionalism and builds trust.
- Quick learner who can pick up our policies and procedures fast.
- Calm and solution-focused when urgent issues come up.
- Organized, reliable, and comfortable juggling multiple conversations at once.
- Availability for evenings and weekends during the school year, and daytime hours in the summer.

What We Offer

- $18 to $22 per hour, based on experience
- Performance bonuses on top of base pay
- Work phone and WeChat account provided
- A supportive team and the chance to make a real difference in students' learning

How to Apply
Send your resume, cover letter, and a short Loom video about a time you turned a frustrated customer into a happy one to [email protected]. Applications are reviewed on a rolling basis.

Pay: $18.00-$22.00 per hour

Work Location: In person

📌 Customer Service Coordinator, Family & Client Relations (Mandarin) (中英双语)
🏢 Exploring Scholar
📍 North York