Lead hotel front desk operations onsite using staff supervision and guest service skills. Support daily service at a hotel, motel, or resort.

This Front Desk Manager role requires two years to less than three years of experience. You will develop policies, oversee operations, supervise five to ten people, and address customer concerns. The position also includes training, scheduling, supplier negotiations, and facility arrangements.

Key Responsibilities:

- Develop and implement daily operations policies and procedures
- Supervise five to ten staff members
- Conduct performance reviews and training sessions
- Perform front desk duties and address customer concerns
- Establish schedules and oversee maintenance activities

Requirements:

- College, CEGEP, or one-to-two-year certificate or diploma
- Two years to less than three years of experience
- English language proficiency
- Knowledge of Microsoft Word, Excel, Office, Outlook, and Windows
- Client focus and excellent communication skills

Apply front desk leadership, scheduling, communication, and operations skills in an onsite hotel management setting.

📌 Hotel Front Desk Operations Manager (Banff)
🏢 Best Western plus Siding 29 Lodge
📍 Banff