Elevate your IT career with Redox as an IT Helpdesk Support Officer. Join our Minto team to enhance your skills supporting hardware and software systems while enjoying a versatile work environment.

At Redox, we're seeking a motivated individual to provide IT support in our head office located in Minto, South-West Sydney. In this role, you'll collaborate with skilled IT professionals while gaining hands-on experience with cutting-edge Microsoft technologies. Your responsibilities will include troubleshooting hardware and software issues, managing helpdesk requests, and contributing to IT projects.

Key Responsibilities:

- Answer incoming calls and monitor IT helpdesk support queues
- Triage and troubleshoot support requests effectively
- Log, update,



and close tickets in Zendesk system
- Perform user adds/moves/changes in various IT systems
- Write technical documentation and How-To Guides

Requirements:

- Minimum 1 year IT helpdesk experience
- Tertiary qualifications in IT or relevant certifications
- Solid knowledge of Microsoft platforms and technologies
- Strong problem-solving and communication skills
- Ability to work both independently and in a team

Take the next step in your IT career with Redox's supportive and innovative workplace.

📌 IT Helpdesk Support Officer at Redox (Arthur)
🏢 Redox
📍 Arthur