Service Manager Urgent and Emergency Care | North West Anglia NHS Foundation Trust To be responsible for the operational management and the effective and effective delivery of services provided within Urgent and Emergency Care (UEC) Clinical Business Unit (CBU), ensuring the effective co-ordination and management of budgets and agreed national and local performance objectives, together with targets.

The post will also include direct management responsibilities, this post will provide business focussed support to the individual teams. The post holder will also work with Heads of Service of all responsible areas, Service Managers, Clinical Leads, Consultants, Project Managers, Information Services staff, Finance, HR and other key staff throughout and external to the Trust and play a pivotal role in the delivery of our UEC operational and transformation agenda across all hospital sites.

Service Delivery Service Development Performance Delivery Staff Management Communications across UEC Priority will be given to colleagues identified as at risk through the Trust’s redeployment process.

1. Service Delivery 1.1 Responsible for supporting the effective operational management of services in the Division, staff and resources within area of responsibility. This includes cover for peers within CBU and senior colleagues as appropriate within the Division.

1.2 Analyse information, providing statistics and reports as required to inform decision‑making in achieving the cost improvement plan (CIP), service redesign and provide advice and guidance on the specialties as required.

1.3 Work with others to identify and implement potential service improvements or developments,



key service priorities and where necessary producing business cases for consideration by the Divisional Team seeking advice and guidance from the Head of Service.

1.4 Working with clinical colleagues to ensure provision of safe, effective evidence‑based and patient centred care. To promote a culture in which multidisciplinary teams strive for continuous quality improvement by recording and learning from mistakes and complaints.

1.5 To be responsible for matching capacity to demand and for meeting all national and local targets.

1.6 To evaluate booking and/or waiting lists projects, engaging the appropriate staff and identify all necessary resources.

1.7 To be responsible for working with the Information Services team to design information reports that can assist projects or operational outcomes.

1.8 To work proactively to ensure collaborative and effective relationships within the Division and between other services and outside the Trust where appropriate. To ensure effective systems of communication are in place and utilised.

1.9 To be responsible for ensuring appropriate staffing levels are available on all responsible services and deciding appropriate action where services are not viable.

2. Service Development 2.1 Lead the production, enhancement, implementation and regular review of service development plans, procedures and policies to deliver key areas of the Trust strategic direction within their span control.





2.2 To identify cost improvements, service developments and income generation opportunities.

2.3 Produce business cases and capital bids for staff and equipment within area of responsibility working with the Head of Service and colleagues within the Division.

2.4 Responsible for updating and implementing new patient pathways for area of responsibility in line with service requirements and developments, working with clinicians, multi‑disciplinary teams and patient/user groups.

2.5 Work closely with stakeholders to develop a multi‑professional and multidisciplinary, integrated approach to clinical governance, focussing on shared learning and the spreading of best practice/evidence‑based care.

2.6 To delegate responsibilities to key staff, supporting and developing staff in achieving set targets and responsibilities.

3. Performance Delivery 3.1 Assist Head of Service in delivering performance in line with agreed objectives across the Division and including the Key Performance Indicators for the Trust.

3.2 Work in partnership with Service Managers, Clinical Leads, Divisional Head of Nursing and other key staff to ensure provision of high quality, patient focussed services.

3.3 Pro‑actively manage risk, co‑ordinating the approach across the Division by working with senior colleagues and the Clinical Risk Department.

3.4 Work with colleagues in the development and implementation of policies, procedures and protocols to assist with service development and delivery.

3.5 Responsible for ensuring department managers have and use the plans in relation to Major Incident and Emergency Preparedness, including the development of business continuity plans ensuri

📌 Service Manager Urgent and Emergency Care | North West Anglia NHS Foundation Trust (Deep River)
🏢 North West Anglia NHS Foundation Trust
📍 Deep River