Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue.

We’re building a more trustworthy Internet. Come join us.

Posting Open Date: 10/15 Anticipated Posting Close Date*: 11/15 *Job posting may close early due to the volume of applicants.

Global AV Events and Production Engineer Fastly is a leading technology company dedicated to providing a better, faster internet experience. We’re seeking an AV (Audio-Visual) Events and Production Engineer to elevate our company event experiences — someone who can both keep day-to-day AV reliable and build a long-term program for Fastly’s global AV footprint as we scale.

This role supports the operation of the company’s voice, wire, and computer data services. Maintains documentation on network configuration, mapping, processes, and service. Conducts research on network products, services, protocols, and standards. Troubleshoots problems, configures and tests networks. May install and repair recent and upgraded voice/wire systems, data terminals, and networks.

What You’ll Do:

Provide on-site AV support and live streaming for company events — All Hands, Sales Kickoff, Company Kickoff, QBRs, Exec Summit, and more

Work on the design, installation, and configuration of AV systems across our global office footprint, partnering with Workplace on new builds, upgrades, and decommissions

Collaborate with external AV vendors for customer-facing events, and provide support to our Communications and Events team

Develop and maintain AV standards, documentation, and training so the broader support team can troubleshoot and maintain systems confidently

Maintain conference room AV systems and our global equipment inventory through regular upkeep

Conducts research and evaluate new AV products via pilots to recommend future enhancements

Participate in general service desk triage:

monitor the support queue, assess incoming requests, categorize and prioritize them, resolve what you can, and route or elevate the rest to the right team with clear context

What We’re Looking For:

5+ years of experience in the AV space, including designing and deploying integrated AV systems across global corporate offices

Experience in a service desk, IT support, or help desk environment, including triaging, prioritizing, and escalating requests against SLAs

A track record of building trust with both internal stakeholders and external vendors

Experience scoping large efforts, prioritizing competing demands, and negotiating timelines

Excellent written and verbal communication skills, with the ability to work independently across multiple priorities

Familiarity with ticketing systems (Jira a plus) and VC platforms (Zoom, Teams)

We’ll be super impressed if you have experience in any of these:

Holding a certification in A/V technology

Using data-driven metrics to guide AV technology investment and measure program performance

Translating stakeholder requirements into an actionable roadmap and driving improvements at both the local office and global program level

Running technology pilots and evaluations that directly informed adoption decisions

Consulting directly with event organizers on technical requirements and keeping them informed before and during live events

Work Hours

This position will require you to be available during core business hours.

Work Location(s) & Travel Requirements This position has one opening and can be hired in the following preferred office locations:

San Francisco, CA

Denver, CO

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.

SF / LA Fair Chance Ordinance Statement Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Salary The estimated salary range for this position is $111,000 to $147,996.

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.
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📌 Global AV Events and Production Engineer (Prince Edward Island)
🏢 Fastly
📍 Prince Edward Island