Bilingual IVR Automation Tester (French & English) Location: Toronto, ON
Work Model: Hybrid
Employment Type: Full time (FTE) Permanent
Experience: 4 6 Years Job Description We are seeking a skilled Bilingual IVR Automation Tester with strong experience in contact centre quality assurance and IVR automation testing. The ideal candidate will have hands-on expertise in Cyara Velocity and experience with Genesys Cloud CX or similar Contact Centre as a Service (CCaaS) platforms. The role involves designing, executing, and maintaining automated test scripts to validate IVR call flows, customer journeys, telephony integrations, and end-to-end contact centre functionality. Key Responsibilities

- Design, develop, execute, and maintain automated IVR test cases using Cyara Velocity.
- Perform functional, integration, regression, and end-to-end testing of IVR systems and contact centre solutions.
- Validate IVR menus, voice prompts, DTMF inputs, speech recognition, call routing, call transfers, queue handling, and error/fallback scenarios.
- Test inbound call routing, agent handoffs, and interaction context/data transfer across Genesys Cloud CX or similar CCaaS platforms.
- Develop reusable, parameterized automation scripts and maintain comprehensive regression test suites.
- Prepare test plans, test scenarios, test data, and test execution reports.
- Support SIT, UAT, and production validation activities.
- Analyze automation results, troubleshoot failed test runs, identify environment-related issues,



and support defect triage.
- Collaborate with development, QA, telephony, and contact centre teams to resolve defects and improve test coverage.
- Maintain detailed test documentation, defect reports, and quality metrics.

Must-Have Skills

- 4 6 years of experience in QA testing, IVR testing, or contact centre testing.
- Hands-on experience with Cyara Velocity for IVR automation testing.
- Strong understanding of IVR call flows, customer journeys, and contact centre functionality.
- Knowledge of telephony concepts, including SIP, call routing, call transfers, and queue management.
- Experience in functional, integration, regression, and end-to-end testing.
- Familiarity with test planning, defect management, and QA methodologies.
- Bilingual proficiency (English & French) relevant to the IVR testing requirements.

Good-to-Have Skills

- Experience with Genesys Cloud CX and Genesys Architect.
- Knowledge of ACD and skills-based routing.
- Experience with API testing and CI/CD tools.
- Exposure to Cyara Cruncher, Pulse, ASR, and TTS testing.
- Experience testing multilingual IVR systems.
- Familiarity with Agile/Scrum methodologies.

Candidate Profile: The ideal candidate is a hands-on IVR QA automation specialist capable of building reliable automation suites, validating complex call flows, troubleshooting test failures, and delivering comprehensive test coverage for enterprise contact centre solutions.

📌 Bilingual IVR Automation Tester (French) || Toronto, ON || Fulltime FTE
🏢 AceStack
📍 Toronto