As a Level 2 Advocate, you won’t just support the product—you will be a primary architect of our self-serve ecosystem and a specialist in complex customer configurations
Technical Problem Solving: You will manage and resolve complex inbound technical tickets via email and live chat. While most interactions are written, you will lead occasional video calls to troubleshoot high-priority issues and provide an expert, effortless user experience
Product Advocacy and Insights: You will serve as the essential bridge between customer friction and long-term product solutions. By identifying, reproducing, and documenting bugs for the Engineering team, you will ensure technical issues are resolved at the root. You will also act as a primary voice of the customer,



gathering feedback from daily interactions to help shape and influence the product roadmap
AI and Knowledge Engineering: You will write and maintain high-quality internal and external documentation, including FAQs and how-to guides. You will leverage AI tools to optimize these resources, ensuring our AI Agents can effectively ingest and utilize data to assist both internal teams and external users
Workflow Automation: You will use a variety of AI tools in creative ways to automate, optimize, and expedite support workflows and internal processes
Customer Configurations: You will act as the technical lead for complex

📌 Technical Customer Support Advocate (Quebec City)
🏢 Procurify
📍 Quebec City