The profile must work on two levels at once, diving into content (validating information, following up, reworking deliverables) and synthesizing complex issues for managers and senior management. Large-scale CRM implementation experience is central, with Salesforce preferred but not exclusive. The persona places as much weight on behaviours as on experience: openness to feedback, flexibility through iterations, anticipating risks rather than observing them.

Target candidate: a senior project manager who has led at least one multi-team CRM implementation with integrations, ideally on Salesforce, and whose resume shows direct contribution to detailed deliverables. The person also shows documented interactions with decision-makers (steering committees, senior management)



and works in continuity with an existing direction rather than questioning it.

Key Requirements:

- Senior project management on complex CRM implementation mandates (multiple teams, integrations, dependencies)
- Strategic and executive communication with managers and decision-makers
- Hands-on tactical leadership (structuring, organizing, following up, challenging, moving work forward)
- Command of schedules, dependencies, risks, decisions and commitments, with mitigation scenarios
- Political skill and influence without hierarchical authority
- Openness to feedback, autonomy, rigour, flexibility

Requirements

DESIRED

- Salesforce experience

📌 Senior Project Manager_ CRM (Montreal)
🏢 Maarut
📍 Montreal