28 Oct
|
J&M Group
|
Toronto
Perform IVR automation testing for contact centre platforms, validating customer call flows, routing, prompts, speech recognition, and end-to-end customer journeys using Cyara Velocity.
Required Skills
- Cyara Velocity IVR Test Automation
- IVR Functional, Integration, Regression, and End-to-End Testing
- Contact Centre / CCaaS Testing
- Genesys Cloud CX (Preferred)
- Call Flow Validation, DTMF, Speech Recognition, and Call Routing
- Telephony Protocols: SIP, Call Transfers, and Queue Handling
- Test Planning, Test Case Design, and Defect Management
- SIT, UAT, and Production Validation
Nice To Have
- Genesys Architect and ACD Skills-Based Routing
- API Testing and CI/CD Tools
- Cyara Cruncher, Pulse, ASR/TTS
- Multilingual IVR and Agile/Scrum
📌 Bilingual IVR Automation tester (Toronto)
🏢 J&M Group
📍 Toronto