Job Type: Full-time
Pay: $24.00 per hour
Work Location: Richmond, BC (On-site)
Schedule: Flexible shifts, including evenings, weekends, and holidays
Reports to: Front Desk & Member Services Manager

About Us

GreenTee Richmond Golf Centre is a premium indoor golf and lifestyle destination in Richmond, BC. Our facility brings together advanced golf simulators, private VIP suites, personalized member services, golf instruction, retail, and dining experiences.

As we prepare to open, we are building a professional and supportive team that values excellent service, teamwork, reliability, and attention to detail.

We are looking for a Front Desk & Member Services Supervisor who can lead by example, support daily front desk operations, and help create a welcoming and well-organized experience for our members and guests.

About the Role

As the Front Desk & Member Services Supervisor, you will support the Front Desk & Member Services Manager in overseeing daily reception operations and guiding the front desk team.

You will be actively involved in welcoming members and VIP guests, managing reservations, coordinating guest arrivals, handling service concerns, and ensuring that daily operations run smoothly.

This is a hands-on supervisory position. We are looking for someone who is comfortable assisting guests directly while also helping the team stay organized, professional, and prepared.

A key part of this role is identifying potential service issues before they affect the guest experience.

Key Responsibilities

1. Team Leadership & Daily Operations

- Supervise front desk operations during assigned shifts and lead by example.
- Guide and support front desk associates in their daily responsibilities.
- Assist with training new employees on service standards, reservation procedures, guest communication, and daily operating procedures.
- Assign tasks, coordinate staff breaks, and maintain appropriate reception coverage.
- Ensure opening, closing, and shift handover procedures are completed correctly.
- Maintain a clean, organized, and professional reception environment.
- Report operational concerns, staff performance issues, and unresolved matters to the Front Desk & Member Services Manager.

2. Member & VIP Guest Services

- Welcome members, VIP guests, and visitors with professionalism, warmth, and discretion.
- Support personalized service by recognizing returning members and respecting their preferences.
- Coordinate VIP arrivals, private suite bookings, and special guest arrangements.
- Ensure appropriate coverage of the main entrance and VIP entrance when required.
- Handle guest requests and service concerns calmly and professionally.
- Take ownership of issues,



offer appropriate solutions, and escalate matters when necessary.
- Maintain guest confidentiality and protect member information.

3. Reservations

- Oversee daily simulator bay and private suite reservations.
- Confirm booking details, suites assignments, membership status, and applicable charges.
- Help ensure that guest check-ins and simulator sessions run on schedule.
- Provide basic assistance with Golf VX simulators, player profiles, game settings, and equipment operation.
- Coordinate minor technical issues with the appropriate support team.
- Communicate with Golf Operations and Housekeeping to ensure bays and suites are ready before guest arrival.
- Assist with payments, refunds, account charges, and daily reconciliation procedures in accordance with company policies and approval limits.

4. Service Quality & Problem Prevention

- Review upcoming bookings and identify potential scheduling conflicts or operational concerns.
- Confirm VIP arrangements and room readiness before guest arrival.
- Monitor the progress of outstanding service requests.
- Maintain accurate shift handover notes and service risk records.
- Coordinate with Membership Sales, Golf Operations, Housekeeping, Restaurant/F&B;, and other departments.
- Support consistent service standards, including professional appearance, communication, and guest privacy.
- Help resolve service issues before they affect the member experience.

Qualifications & Experience

- At least 2 years of customer-facing experience in hospitality, private clubs, luxury retail, fine dining, casinos, concierge services, or a similar service environment is preferred.
- Previous supervisory, team lead, or staff training experience is strongly preferred.
- Demonstrated ability to guide colleagues, organize daily tasks, and make sound decisions under pressure.
- Excellent communication skills and a skilled, approachable manner.
- Strong problem-solving skills and the ability to handle difficult guest situations calmly.
- Strong attention to detail and the ability to manage multiple priorities.
- Comfortable using computers, booking systems, and point-of-sale systems.
- Fluent in spoken and written English.
- Mandarin or Korean language skills are a strong asset.
- Golf knowledge or indoor golf experience is an asset,



but not required. Training will be provided.
- Availability to work evenings, weekends, and holidays as needed.

We also welcome candidates with relevant leadership experience from other customer-facing industries who can demonstrate strong service standards and the ability to support a team.

What We Offer

- An opportunity to be part of GreenTee Richmond's pre-opening team.
- The chance to help establish service standards and shape the member experience.
- A respectful, professional, and supportive team environment.
- Opportunities for training, development, and internal growth.
- Staff discounts on golf simulator usage.

How to Apply

If you enjoy working with people, leading by example, and creating a welcoming and professional guest experience, we would love to hear from you.

Please apply through indeed or email your resume to [email protected] and include your answers to the screening questions below. We encourage you to provide specific examples from your previous work experience to help us better understand your qualifications, leadership skills, and approach to guest service.

1. Leadership Experience

Please describe your previous experience supervising, training, or leading a team. Include the number of employees you supported, your main responsibilities, and one specific example of how you handled a difficult situation involving your team.

2. Guest Complaint Handling

Tell us about a time when you personally handled an unhappy or demanding customer. What happened, what did you do, and what was the final outcome?

3. Problem Prevention

Describe a situation where you noticed a potential problem before it affected a customer or your workplace operations. What action did you take, and what was the result?

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

Pay: From $24.00 per hour

Expected hours: No more than 40.0 per week

Benefits:

- Company events
- Flexible schedule
- On-site parking

Application question(s):

- Describe a situation where you noticed a potential problem before it affected a customer or your workplace operations. What action did you take, and what was the result?
- Please describe your previous experience supervising, training, or leading a team. Include the number of employees you supported, your main responsibilities, and one specific example of how you handled a difficult situation involving your team.
- Tell us about a time when you personally handled an unhappy or demanding customer. What happened, what did you do, and what was the final outcome?

Work Location: In person

📌 Front Desk & Membership Service Supervisor (Richmond)
🏢 GreenTee Richmond Golf Centre
📍 Richmond