Job Responsibility:

About Tripshepherd

Tripshepherd is on a mission to revolutionize how travellers discover, share, and book authentic experiences. As we scale our platform, we're seeking research-savvy interns to help us understand our users and market—from Gen Z explorers planning bachelorette trips to local hosts offering hidden-gem tours.

What You'll Do

- Plan & Conduct Qualitative Studies
- Design and run remote interviews, contextual inquiries, and diary studies with travellers and hosts.
- Facilitate focus groups and usability sessions to uncover pain points in onboarding, search, and booking flows.
- Field & Market Research
- Audit competitor platforms, travel-tech trends, and social-video markets to map opportunities and gaps.
- Synthesize secondary research (reports, academic papers) into concise insights decks.
- Data Analysis & Synthesis
- Code and thematically analyze qualitative data using tools like Dedoose or NVivo.
- Create customer journey maps, empathy maps, and opportunity solution trees.
- Cross-Functional Collaboration
- Present findings to design, product, and growth teams in “research show-and-tell” sessions.
- Partner with our Senior Growth UX/UI Designer to translate insights into hypotheses for A/B tests.
- Research Operations & Documentation
- Recruit and screen participants in compliance with Canadian privacy and labour guidelines.
- Maintain a living repository of interview transcripts, research reports, and user personas.

Who You Are





- Currently enrolled in a Master's program (Human-Computer Interaction, Cognitive Psychology, Design Research, Anthropology, or related field) with a strong emphasis on user-centred methods.
- Familiarity with both qualitative and quantitative research methods—interviews, usability testing, surveys, basic statistics.
- Excellent communication skills: crafting discussion guides, moderating sessions, and presenting explicit, actionable insights.
- Organized and self-driven: able to manage participant pipelines, research schedules, and deliverables with minimal supervision.
- Passion for travel, social video, or marketplace platforms—and an appetite for uncovering what makes users tick.

Why Join Us

- Mentorship & Growth : Work directly with senior researchers and designers who will coach you in advanced UX and market-research techniques.
- Real Impact : Your insights will shape product roadmaps, growth experiments, and feature prioritization.
- Flexible & Supportive : We accommodate academic schedules, provide access to research tools, and foster a collaborative culture.

Job Types: Full-time, Internship / Co-opContract length: 4 months

Pay: From $17.20 per hour

Expected hours: 40 per week

Benefits:

- Company events
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Niagara Falls, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

📌 Research Intern (Niagara Falls)
🏢 Tripshepherd
📍 Niagara Falls