Job Responsibility:

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Specific Duties and/or Job Responsibilities:

· Provide courteous, prompt, professional and attentive guest service up to 5 Diamond Standards at all times whilst on the desk.

· Keeping yourself aware of procedural and/or policy changes by reviewing the log book and memo board upon shift arrival; record important and relevant items as required therein

· Cashiering duties including posting charges, handling an individual cash float, debit, credit cards and billing settlements rectifying any/all outages and/or shortages before the conclusion of your shift

· Completion in detail of all duties assigned on the Night Audit's Checklist, with regards to all the negative postings, checking complimentary rooms, room rates and nightly flash report.

· Be aware of emergency procedures over the night with a minimum level of staffing.

· Answer and direct the multi-line telephone console calls in a professional and consistent manner responding to any inquiries.

· Welcome guests to the hotel upon arrival using their name when possible to do so.

· Addressing and resolving guest concerns in a timely manner escalating issues to the Guest Services Manager when you are unable to resolve. Communicate these situations to the operation team so they are aware of the situation.

· Assist the front desk with reservations, handling calls, registration and departures when need arise.

· Conduct night security patrols and ensure they are being conducted on a regular basis.

· Assist guest with luggage when necessary.

· Complete all duties in an expedient fashion as assigned by the Guest Services Manager or Hotel Management.

· Completing other duties as assigned.

Job Requirements

· Self motivated, responsible, organized and task oriented.

· Fluent in English. Proficiency of a second language would be an asset.

· Ability to work flexible schedule when called upon to do so.

· Must be able to stand or sit for an 8 hour shift.

· Ability to work in a team environment.

· Must have a passion for delivering outstanding guest services.

· Must be able to lift 50 pounds.

Education & Experience

· Minimum one year working in a hotel environment in a hospitality related industry in a front office type position.

· Experience with Opera PMS is preferred but, not necessary

· College education in hospitality is preferred.

Job Types: Full-time, Permanent

Pay: From $22.30 per hour

Benefits:

- Dental care
- Extended health care
- Vision care

Schedule:

- Holidays
- Night shift
- Weekends as needed

Work Location: In person

📌 Hotel Night Auditor (Overnight) Full Time (North Vancouver)
🏢 Pinnacle Hotel at the Pier
📍 North Vancouver