John Bear Buick GMC is looking to hire an in-house Warranty Administrator at their St Catharines location. The ideal candidate is self-motivated, has a positive attitude and excellent customer service skills. Reporting to the Service Manager, the Warranty Administrator is responsible for ensuring accuracy in processing all manufacturer's warranty claims, meeting performance objectives and processing claims in a timely manner.
Pay : $20.00 - $21.00 per hour depending on experience
Schedule : Monday to Friday - 9:00am to 5:00pm
Job Responsibilities :
- Invoice and process warranty claims daily.
- Monitor claims, ensuring claims are paid and returned claims are analyzed and disputed, as applicable.
- Maintain the warranty schedule, ensuring it is up to date.
- Ensure labour and parts information are claimed accurately.
- Correct rejected claims to ensure maximum number of claims are paid daily
- Confirm all criteria as required by manufacturers and any third parties involved
- Settlement of warranty receivables, with collection of payments and resubmission of rejected claims promptly
- Process all retail,
warranty and internal repair orders into the system, while verifying the accuracy, and creating work order requests to complete repairs.
- Maintain knowledge of any and all recalls on products
- Administrative office duties as needed
Job Qualifications:
- Previous warranty claim experience considered a solid asset
- Great phone etiquette and customer-oriented personality
- Ability to work independently demonstrating organizational and time management skills
- Comfortable using computer applications
- Strong listening skills
- Motivated and focused
- Detail oriented
Why Work For Us:
- Health, Vision and Dental Benefits
- On-site Parking
- Professional Development and Growth Training
If you are interested and believe you meet the specified qualifications, please send your resume to this ad.
If you require any sort of accommodation at any time during the recruitment process, please let us know.
While we appreciate all applications received, only those selected for an interview will be contacted.
John Bear is an Equal Opportunity Employer.
📌 Vehicle Warranty Administrator (St. Catharines)
🏢 John Bear Buick GMC - St. Catharines
📍 St. Catharines
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