Job Responsibility:

About Myriad Information Technology Solutions

Myriad Information Technology Solutions is an independently held, full-service technology, sales, and creative design company headquartered in Chilliwack, BC. We're a small but driven team of designers, developers, technologists, and strategists dedicated to delivering innovative, client-focused solutions.

Our Core Values:

Loyalty | Ethics | Excellence | Innovation

Position Overview:

As our Senior Technical Support Lead, you will be at the heart of our support operations. This is a hybrid role that combines deep technical work with mentorship and leadership of a small but capable support team. You will handle escalated issues, assist during high ticket volumes, contribute to client-facing projects, and help foster a high-performing support culture.

Key Responsibilities:

- Resolve Tier 2/3 technical support requests (Windows Server, networking, M365, etc.)
- Guide and mentor a small support team (1-5 members)
- Step in during high-volume periods or team absences
- Lead small internal projects and client onboarding
- Maintain documentation with PSA and RMM tools
- Ensure SLA targets and service quality

Technical Requirements:

- 4+ years of technical support experience, ideally in an MSP
- Hands-on experience with Microsoft platforms,



cloud services, and networking
- Familiarity with RMM/PSA tools, firewalls, scripting (PowerShell a plus)
- Client-focused with strong communication skills
- Experience mentoring or leading support team members

General Skills:

- Excellent written and verbal communication skills.
- Robust analytical, critical thinking, and problem-solving abilities.
- Ability to prioritize tasks effectively in a fast-paced environment.
- Strong attention to detail with a passion for learning and professional growth.
- Comfortable working independently or as part of a team.

Additional Information:

- All offers of employment are subject to a satisfactory police criminal record check.
- Only candidates selected for an interview will be contacted.

Job Type: Full-time

Additional pay:

- Bonus pay

Benefits:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Chilliwack, BC V2P 4N9: reliably commute or plan to relocate before starting work (required)

Work Location: In person

📌 Senior Technical Support Lead (Chilliwack)
🏢 Myriad Information Technology Solutions
📍 Chilliwack