Job Responsibility:

A 140-year-old High Tech company has a position open for a Systems and Software Support Specialist.

Responsibilities:

· Develop, Support, diagnose and isolate problems with existing applications and restore normal operations in a timely and accurate fashion

· Communicate complex concepts to the development team and high-level stake holders

· Plan and perform software upgrades

· Lead an implementation team to perform Installations, training, and testing of the Ahearn software

· Help define a project plan for a go live project of the Ahearn and Soper software

· Support and participate in a customer go live event of the software delivered

· Visit with customers to analyze operations and document findings

· Recommend Ahearn and Soper software solutions to customer's business requirements

· Occasionally visit clients at their locations anywhere in Canada and the US

· Participate in after hours support incidents and implementation projects

· Collaborate in planning sessions to define scope of enhancements

· Develop software enhancements based on user requirements

· Recommend optimal solutions for requested functionality

· Implement scalable software solutions

Qualifications:

· A Computer Science Engineering Degree

· Strong communication and interpersonal skills for dealing directly with clients and coworkers. Fluent in English, written and spoken. French is an asset





· Solid skills using Crystal Reports and Microsoft Business Intelligence

· Strong knowledge of Microsoft OS/Server and MS SQL Server products including Reporting Services

· Strong knowledge of cloud-based system, including Azure, AWS, VMware and Hut8

· Experience building applications with Windows Form, Visual Basic, C#, CSS and Dev Express

· Minimum 3+ years experience directly supporting customers using complex and business critical software applications

· Experience and/or good understanding of logistics and supply chain industry

· Knowledge of Warehouse Management Systems and processes

· Microsoft Certification is desirable

· Ability to work independently and as a part of a team

· Superior organizational, problem solving, and time management abilities

· Ability to travel freely in US and Canada

· Valid Driver's License

Additional Information:

Position Type: Full Time, (Remote work)

Work Hour: 9am - 5pm EST (35 hours / week)

Rotating 24/7 support is a future responsibility

Compensation includes salary plus benefits.

Ahearn & Soper Inc. believes in the value of diversity and in equal pay for work of equal value and is therefore committed to Employment and Pay Equity.

Job Types: Full-time, Permanent

Benefits:

- Company events
- Company pension
- Dental care
- Extended health care
- Life insurance
- Mileage reimbursement
- Vision care
- Work from home

Schedule:

- Monday to Friday

Work Location: Remote

📌 Systems and Software Support Specialist (Canada)
🏢 Ahearn & Soper
📍 Canada