Job Responsibility:

We are seeking a Customer Relations Representative to join our team. The ideal candidate will be responsible for managing customer inquiries, building strong relationships, and enhancing customer satisfaction.

Duties:- Respond to customer inquiries via phone, email, and in-person- Maintain a high level of professionalism and customer service at all times- Develop and maintain strong customer relationships- Identify opportunities for business development and upselling- Utilize Salesforce or similar CRM software to track customer interactions- Analyze market trends to provide insights for sales strategies- Communicate effectively with customers and internal teams- Provide leadership in resolving customer issues





Qualifications:- Proven ability to negotiate and handle difficult situations with customers- Experience in business development and account management- Familiarity with Salesforce or other CRM tools- Strong sales acumen with the ability to identify opportunities- Excellent communication skills, both verbal and written- Ability to analyze data and market trends effectively- Demonstrated leadership skills in a customer-facing role

This position offers a competitive salary, benefits package, and opportunities for career growth. If you have a passion for customer relations and meet the qualifications outlined above, we encourage you to apply for this exciting opportunity.

Job Types: Full-time, Permanent

Pay: $52,641.83-$76,486.23 per year

Additional pay:

- Bonus pay

Benefits:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- In office parking
- Paid time off
- Vision care
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: In person

📌 Customer Relationship Manager (North York)
🏢 DMSOLVING
📍 North York