We believe in trust, respect, equity, family and responsibility. Because they express who we are, and they have helped us succeed in business for over 60 years. And, we value your commitment to treat every person on our team with respect, helping us to operate safely, protect the environment and make a positive contribution to our local communities.

It produces precious metals from operations in Canada, Australia, Finland and Mexico and has a pipeline of high-quality exploration and development projects. Want to learn more about our operations and projects? Reporting to the Manager IT Ontario Operations, you will be part of the Information Technology Department. Your role encompasses various responsibilities aimed at providing Level 1 & 2 desktop support to a geographically wider end-user environment. You will work closely with Agnico Eagle IT support teams and third-party vendors. This role encompasses both Business-As-Usual (BAU) and Project activities. This includes actively resolving escalated end-user help requests within established SLAs. Problem resolution may involve the use of remote diagnostic and help request tracking tools, as well as require that the individual give in person, hands-on help at the desktop level. Process all AEM Ontario Help Desk requests received via email, phone calls and walk-ins;

Provide Level 1 & 2 Technical Support;





Assign Tier 2 requests to relevant Operational Support Teams and follow-up where required to maintain SLA targets;

Participate in an On-Call Emergency Support roster for regional operations;

Identify improvement opportunities to help deliver high quality service;

Produce and maintain updated technical documentation and customer facing knowledge bases;

Prioritize and Maintain security of IT systems within the guidance of AEM Policies;

Providing friendly and effective customer service.

College Diploma or bachelor’s degree in computer science, Information Systems, Computer Engineering, System Analysis, or a related field, OR;

Currently pursuing a degree in Computer Science, Information Systems, Computer Engineering, System Analysis, or a related field, OR;

Equivalent work experience in the relevant field

ServiceNow Platform Knowledge or other ITSM tool would be considered an asset;

Experience in the mining industry would be considered an asset;

MS Windows 10/11

MS Windows Server

Managing objects in a Windows Active Directory environment

Help Desk Analyst

Networking hardware and configuration

Server and storage area network hardware

Excellent working knowledge of all Microsoft Office Suite applications, especially Outlook, Excel, Word & PowerPoint.

Schedule: 40 hours per week, Monday to Friday at our Timmins Regional office;

Occasional visits to site may also be required.

📌 Help Desk Technician with remote support (Timmins)
🏢 Agnico-Eagle Mines
📍 Timmins