Service Dispatcher

Westisle Heating & Cooling

24 to $28/hr | Monday to Friday, 7:30 am to 4:30 pm | Permanent Full-Time

Since 1989, Westisle Heating & Cooling has provided 24/7 heating and cooling services in Duncan and across the Cowichan Valley. We repair, maintain and install furnaces, heat pumps, ductless splits, air conditioning, boilers, refrigeration, ice machines and rooftop units for residential and commercial customers. We're hiring a full-time, permanent Service Dispatcher for our Duncan office. This is a busy, blended dispatch and customer service role, weekdays only. You'll be the hub between our customers, technicians and office, and you'll report to our Service Administration Manager.

Schedule and dispatch technicians for residential and commercial service and install work

Answer inbound calls promptly and handle customer inquiries professionally

Create accurate work orders in Service Fusion

Coordinate residential installs, including sub-trades, equipment ordering and site readiness

Make outbound calls to residential customers to book maintenance visits

Keep customers updated when timelines change

Experience in dispatch, customer service or administrative coordination; no HVAC experience needed

Confident on the phone, organized and positive at handling a high volume of calls and tasks

Comfortable with computers and Microsoft Office

Field service software experience (Service Fusion, ServiceTitan or similar) is an asset, not required

High school diploma or equivalent

Coming from towing, trucking, courier, logistics, call centre, hospitality, retail or another customer-facing role? We'll train you on the HVAC side.

Established local company, serving the Cowichan Valley since 1989

Permanent, full-time, Monday to Friday with no evenings or weekends

Extended health and dental benefits after 3 months

Structured onboarding and training with our team

As part of the hiring process, the successful candidate will be required to provide 2 supervisory references and complete a criminal record check. Apply through this posting, or forward your resume to Show email.

📌 HVAC Service Dispatcher- Customer Service (Duncan)
🏢 Riverstone Management
📍 Duncan