Permanent Full Time -
The Manager, IAM Access Operations leads enterprise Identity and Access Management operations while driving identity security strategy, control effectiveness, and cyber resilience. The role is accountable for end-to-end identity lifecycle operations, privileged access governance, CIAM, MFA, directory services, audit readiness, and identity security monitoring. Approximately 70% of responsibilities are focused on IAM operations and service delivery, while 30% are dedicated to identity security governance, threat reduction, and risk management.
Lead IAM operations supporting provisioning, deprovisioning, access modifications, directory services, MFA, SSO, CIAM and privileged access management.
Manage operational teams, suppliers, and service providers to meet SLAs and KPIs.
Oversee audit coordination, compliance remediation and access governance controls.
Drive continuous improvement, automation, and operational excellence initiatives.
Provide leadership for incident, problem and change management activities related to IAM.
Lead stakeholder engagement across business units and technology teams.
Govern identity lifecycle processes and segregation of duties controls.
Lead identity security risk assessments and control maturity initiatives.
Monitor identity-related threats, privileged access risks and insider threat indicators.
Support regulatory compliance requirements and security assessments.
Provide executive reporting on identity security posture, risks and trends.
Own and mature identity security operational controls.
Oversee PAM governance, privileged account reviews and credential protection.




Implement control improvements aligned with Zero Trust and cybersecurity frameworks.
Support cyber audits, security assessments and regulatory reviews.
Maintain identity security metrics and risk reporting.
10+ years managing enterprise IAM operations.

- Strong knowledge of IAM governance, audits, risk management and compliance.
- Excellent communication, stakeholder management and leadership skills.
- This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full time or part-time permanent team member:

- Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
- Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
- Financial Security: Company-matching pension plan, share ownership program and additional investment options.

Emphasis on Community : We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.
All information provided will be handled in accordance with applicable laws and Canada Life policies.

📌 RESPONSABLE CONTROLE DE GESTION OPERATIONNEL (H/F) (Toronto)
🏢 The Canada Life Assurance
📍 Toronto