Service Manager (Exempt)
Are you a dynamic leader who thrives on developing high-performing teams, building strong customer relationships, and driving operational excellence? As a Service Manager, you will lead and inspire a team of District Managers and Route Service Representatives while overseeing all aspects of the Service Department. This is a key leadership role responsible for customer satisfaction, employee development, operational performance, revenue growth, and service excellence within the branch.
Reporting directly to the General Manager, you'll have the opportunity to have a significant impact on both employee success and customer loyalty.
Recruit, coach, and develop District Managers and Route Service Representatives.
Build a robust leadership pipeline and culture of accountability.
Conduct regular coaching, performance reviews, and employee relations activities.
Deliver Exceptional Customer Service

Drive customer retention through proactive engagement and relationship management.
Hold District Managers accountable for customer visits, audits, installations, and service recovery.
Participate in ride-along, engage with customers, and resolve issues promptly.
Lead customer retention, route growth, and profitability initiatives.
Support sales programs and monitor market and competitive trends.
Ensure compliance with company policies, safety standards, and Service SOPs.
Oversee route efficiency, scheduling, new account installations, and vehicle compliance.
Maintain Driver Qualification files and support major customer implementations.
Manage Department Performance

Monitor budgets, control costs, and analyze key performance metrics.
Report progress to the General Manager and partner with branch leadership to drive results.
Three or more years of successful experience within the textile services industry
Strong customer service, route sales, and relationship-building skills
Strong organizational, time management,



and problem-solving abilities
We're committed to providing the resources and support you need to succeed while making a meaningful impact on our operations.
We've been committed to our customers since 1889, proudly pioneering the uniform and linen rental industry and growing into a global leader serving over 350,000 customers across 13 countries. We provide exceptional service and create solutions that strengthen our customers’ operations.
At Alsco, our diverse workforce drives performance, innovation, and exceptional service. Explore how Alsco helps you build a successful career with competitive compensation, benefits, and ongoing opportunities for growth.
You'll work in a dynamic industrial laundry facility, depots, customer locations, and branch office environments. This role combines office-based planning with hands-on leadership in both indoor and outdoor settings.
Lift up to 60 pounds and move materials weighing up to 75 pounds
Communicate effectively in person, by email, and by telephone
Travel throughout the branch territory is frequent, and on occasion, you may assist by performing District Manager responsibilities to support business operations and customer needs.
Bonus Program

- Comprehensive Medical & Dental Benefits
- Matched Registered Pension Plan

We are committed to employment equity and to maintaining a diverse, inclusive workplace. We welcome applications from all qualified candidates, including women, Indigenous peoples, members of visible minorities, and persons with disabilities, and consider applicants without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital or family status, genetic characteristics, or any other characteristic protected by applicable federal or provincial human rights legislation. Accommodation is available on request for candidates taking part in all aspects of the recruitment and selection process.
Apply today and take the next step in your leadership career as our Service Manager.

📌 Services Management Coordinator (Saskatoon)
🏢 Alsco
📍 Saskatoon