Job Responsibility:

Job Summary We are seeking a friendly and professional Front Desk Agent to join our team in the hospitality industry. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires robust communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. There are full time and part time positions available.

Responsibilities

- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Operate phone systems to answer calls promptly and assist with reservations or guest requests.
- Maintain front desk operations by managing cash transactions, processing payments, and balancing cash drawers.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction during their stay.
- Address any guest complaints or issues professionally and promptly, escalating when necessary.




- Maintain a clean and organized front desk area to create a positive first impression for guests.

Experience

- Previous experience in hotel or hospitality roles is preferred but not required.
- Strong customer service skills with a focus on guest satisfaction.
- Proficiency in phone etiquette and effective communication skills.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with front desk operations and hotel management software is advantageous but can be taught on the job.

Join our dedicated team where your contributions will make a difference in creating memorable experiences for our guests!

Job Types: Full-time, Part-time

Pay: From $19.00 per hour

Expected hours: 30 - 40 per week

Additional pay:

- Bonus pay
- Commission pay

Benefits:

- Company events
- Discounted or free food
- Employee assistance program
- Flexible schedule
- Life insurance
- Vision care
- Wellness program

Schedule:

- Day shift
- Evening shift

Experience:

- hotel front desk: 1 year (required)

Work Location: In person

📌 Hotel Front Desk Agent (Canmore)
🏢 Falcon Crest Lodge
📍 Canmore