Position Type: Full-time, 3-year Ivey Business School Foundation renewable contract.
Status: This posting is for a new role.
About Ivey Business School:
We acknowledge that Ivey Business School is located on the traditional lands of the Anishinaabek, Haudenosaunee and the Lunaapéewak, on lands connected with the Dish with One Spoon Covenant Wampum between the Anishinaabeg and Haudenosaunee and the London Township and Sombra Treaties of 1796.
With this, we respect the longstanding relationships that Indigenous Nations have to this land, as they are the original caretakers. We acknowledge historical and ongoing injustices that Indigenous Peoples (First Nations, Métis and Inuit) endure in Canada, and we accept responsibility as a public institution to contribute toward revealing and correcting miseducation as well as renewing respectful relationships with Indigenous communities through our teaching, research and community service. Ivey Business School ( at Western University ( is Canada's leading provider of real-world, case-based business education. Ivey offers undergraduate and graduate degree programs, as well as Executive Education at campuses in London, Toronto, and Hong Kong.
Ivey Executive Education is Canada's top-ranked executive education institute. Our growing team welcomes driven, collaborative individuals from diverse backgrounds who are eager to help lead the future of management education. Apply now to join the Ivey Executive Education team and become a vital part of Canada's leading business school.
The Program Manager is responsible for the planning, coordination and execution of a wide range of programmatic, operational and administrative activities related to the preparation and execution (virtual, on-line, synchronous and asynchronous, and in-person) of executive education programs offered by Ivey Executive Education. Event Management

Investigate options for efficient space utilization when sharing the facility with other clients (internal and external) scheduled for the same dates.
Finalize contracts and all details pertaining to the event (i.e. hotel, catering, team building facilities, company sites, transportation, etc.).
Plan and organize program social events, including activity and venue recommendation, menu selection and price negotiation; attend program social events to ensure flawless provision of services and adherence to agree upon arrangements.
Coordinate arrangements for program sponsors, guest speakers and company observers/ HR teams by providing logistical and administrative support for all aspects of their visit and presentation.
Manage all non-academic aspects of assigned programs in accordance with projected budgets, approve all program invoices and rectify incorrect charges.
Prepare comprehensive expense reconciliation after completion of custom programs.
Provide information related to program activities, guests, materials and supplies, social events, additional services, and equipment, etc. Conduct a comprehensive analysis of options, risk factors and make recommendations for social venues, team building activities and gifts.



Program Coordination & Delivery (Non-Academic)

Take full ownership of a successful execution of all program sessions (both in-person and virtual) and special events, by creating a seamless and professional experience for the participants and providing high level of customer service at every step of program preparation and delivery.
Coordinate details for an integrated program schedule based on confirmed availability of faculty, facility, and client requirements, organize materials and program sessions to ensure an accurate program structure and session flow.
Prepare and execute the program communication plan in consultation with the Marketing team to maximize the inquiry management and service response, as well as reduce redundancy of messaging across department's teams during the pre-program, delivery, and post program timeframes.
Participate in the pre-program faculty meeting to ensure a full understanding of the scope of client/faculty expectations, delivery method (in-person, virtual, or hybrid), and material requirements; provide feedback on the class enrolment levels and composition, confirm details regarding the program venue/platform and social events, and review critical deadlines.
Coordinate production of all program materials (including translation services) by liaising with teaching faculty (internal and external), corporate clients, guest speakers, and Ivey Publishing department.
Create program portal for digital material distribution using the preferred Learning Management System (Canvas), upload required materials, guide faculty and participants on the information flow and material accessibility and resolve concerns as they arise.
Provide daily in-class updates to program participants on logistical details, special activities, social events, guest speakers and schedule changes.
Formulate contingency plans to mitigate risk and ensure flawless delivery when unforeseen circumstances arise.
Oversee the administration of participant evaluations and collection of verbal feedback, produce report, and implement approved program changes during the subsequent program delivery.
Provide the co-pilot services during the live virtual sessions managing all logistics and interactive sections of the class (i.e. polls, breakout sessions, participation, chat, etc.).
# Act as the primary contact for internal and external stakeholders on all non-academic program details (e.g. registration, program schedule, materials, events, guest speakers, etc.), Review program non-academic issues and concerns as they arise and address them independently and directly, where able.
Other Projects





Monitor and evaluate the service delivery model for highly customized programs (both in-person and virtual) and program academies.
Assist with specific projects related to the development and implementation of innovative service initiatives, as required.
Coach new and temporary staff on specific aspects of the Program Manager's role, when required.
A university degree, with a minimum of 5 years of experience working in a rapid-paced service setting.

Proven customer service skills and experience dealing with multiple, diverse client groups and confidence dealing with all levels of an organization.
Ability to plan and manage events of various sizes, familiarity with large scale events an asset.
Proven project management skills, with the ability to plan and problem solve in order to manage shifting and competing priorities on a daily basis.
A strong record of teamwork with the motivation and ability to work independently with little supervision.
Proven ability to learn and use new software/ platforms quickly.
Ability to work within a flexible schedule to accommodate program events and activities, with a willingness to travel and work outside of regular business hours (including weekends).
Opportunity to join a community of people-focused professionals
Market competitive compensation with annual increases available
Generous benefits package with employer-paid premiums, including a comprehensive Health and Dental Plan, Health Care Spending Account, short- and long-term disability programs, no waiting period required.
Enhanced mental health benefits coverage and resources.
Life and AD&D; insurance for you and your family.
Out-of-country travel insurance.
Employee and Family Assistance Program.
Pregnancy and Parental top-up leave program.
A generous group retirement savings plan with 7.5% employer contributions.
Vacation starting at 15 days per year plus 2 paid Ivey Personal Days.
Paid time off during the School's December holiday closure.
Equity, Diversity, and Inclusion at Ivey
Ivey Business School is committed to Equity, Diversity, and Inclusion. Please explore Ivey's EDI homepage for more information on Ivey's commitment to EDI, to read about Ivey's progress in the EDI Update, and to meet Ivey's EDI Advisory Council members.
Ivey Business School invites applications from all qualified individuals. Ivey is committed to employment equity and diversity in the workplace, and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.
Artificial Intelligence
AI-supported tools may be used in parts of the selection process to help evaluate applications; If you're excited about joining Canada's leading business school and meet the qualifications, please submit your resume and cover letter via the Ivey Careers page by the application deadline. *Ivey Business School Foundation:
Ivey Business School Foundation employees receive benefits exclusive to The Foundation, separate from Western University.

📌 TEMP Full-Time Program Manager (London)
🏢 Ivey Business School
📍 London