Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. Okta is seeking an experienced technical writer with a passion for creating and delivering customer-centered technical content. We’re looking for a collaborative, creative team member who understands how to write content that is clear, concise, and relevant.

In this role, you will work closely with a global network of engineers, product managers, and customer success professionals to understand real-world use cases for identity and access management. You will create practical technical content that guides Okta customers to successfully adopt and deploy our solutions.

If you have a passion for learning recent technologies and want to help us drive adoption and ubiquity of our products and platform, this is the place for you!

Note: This role requires in-person onboarding in office during the first week of employment.

Design, develop, edit, and deliver accurate and effective developer and admin documentation for Okta products.

Work closely with Engineering, Product Management, Design, QA, Support, and members of the Information Development team to ensure quality and accuracy of content.

Follow our documentation guidelines to produce high quality documentation.

Multi-task and prioritize projects as you support multiple engineering teams

Analyze customer feedback before and after delivering documentation to enhance content depth, quality, and relevance.

4+ years of relevant experience writing technical documentation for Cloud or Enterprise products.

- Practical experience with topic-based writing, minimalism, and a proven ability to simplify complex tasks.
- Experience writing SDK, CLI, REST APIs and developer tools documentation.




- Experience writing customer-facing documentation and release notes.
- Experience with Markdown, code editors and source code control tools such as Git and GitHub.
- Proven record of writing accurate, clear, and concise documentation for a global audience, with an ability to plan and prioritize deliverables with reasonable estimates.

Bachelor’s degree or certificate in Technical Writing is preferred.

Strong ability to understand the application of security products in the real world and produce use case-based content.

Experience streamlining or orchestrating technical writing workflows and content tasks using AI-assisted tools.

Experience with Redocly or any API management and publishing platform.

Knowledge of programming languages such as the ability to interpret and document code examples in JavaScript, Python, React or Angular

LI-Remote

Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

📌 Senior Technical Editor- Remote (Toronto)
🏢 Okta
📍 Toronto