Montreal, QC (In Office) Employment Type: Full-Time, Permanent
Languages Required: English and French (working proficiency)
i24 Call Management Solutions is seeking an experienced IT Manager to take operational ownership of its technology in a 24/7 operation. The successful candidate will be responsible for a hybrid on-premises and cloud workplace, the data and automation layer supporting our CRM and partner integrations, and the security and endpoint practices that protect them. The IT Manager will work closely with our CTO, translating technical direction into reliable day-to-day operations.
As capability is demonstrated, its scope is expected to expand to areas such as budget input, vendor selection, security and governance policy, architecture, and staff mentoring.
Infrastructure: Administer servers, networks, and hybrid infrastructure. Manage patching, monitoring, backups (including restoration testing), capacity planning, and the inventory of assets, licences, and dependencies.
Data and automation: Write and optimize SQL against production databases. Develop Python automation and API integrations with CRM, partner, and third-party systems.
Security: Enforce security policy, participate in incident response, and lead post-incident reviews. Maintain and test disaster recovery and business continuity plans, and support audit, compliance, and privacy requirements.
Serve as the senior escalation point for technical support in English and French. Projects and vendors: Deliver IT projects end to end, with status reporting to senior leadership. Participate in a one-month-on, one-month-off rotation. The rotation covers critical infrastructure and service outages only,



not individual user issues.
Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related field
Three to five years of IT experience beyond entry-level support
Working proficiency in written and spoken English and French
Strong SQL skills, including writing complex queries, reading execution plans, and diagnosing performance issues
Scripting and automation experience, preferably in Python
Experience administering Windows endpoints and identity services at scale (Intune, Entra ID, or Active Directory)
Experience with REST API integrations, including authentication, error handling, and data transformation
Proven experience managing projects from definition to delivery, including coordinating people outside direct reporting lines
Availability for the on-call rotation described above
Cloud infrastructure experience (Azure, AWS, or Google Cloud) and core networking knowledge (routing, firewalls, VPN, DNS)
Experience with CRM or ERP platforms and their integrations
Practical security experience, such as MFA deployment, endpoint hardening, or vulnerability management
Vendor management, procurement, or budget planning experience
Experience mentoring junior technical staff
Azure Administrator,



Microsoft 365 Administrator, Security+, CCNA, ITIL, PMP)
Technical breadth: Communication: The ability to explain technical trade-offs clearly to non-technical stakeholders, including senior leadership.
Methodical performance during outages and time-sensitive incidents.
Language requirements
This position requires a valuable working knowledge of English, written and spoken, because our primary software vendors and their support teams operate in English-speaking markets. Internal tools, documentation, and communications are available in French. read and apply technical documentation, vendor knowledge bases, and API specifications that are available only in English;
provide technical support to employees whose work is carried out with English-speaking clients and partners.
Review existing infrastructure, security practices, documentation, vendor relationships, and current projects.
Become familiar with the on-call rotation duties and incident management procedures.
Identify immediate risks and opportunities for improvement.
Assume ownership of core IT systems, infrastructure, and operational processes.
Gain a thorough understanding of existing integrations, databases, and critical business applications.
Be recognized as a trusted technical leader and primary point of escalation for critical IT matters. Become part of the on call rotation.
Contribute to a culture of continuous improvement while supporting the reliability and availability of systems in a 24/7 environment.
A technical decision you made that proved incorrect, and how you addressed it

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📌 FULL-TIME IT MANAGER (Montreal)
🏢 i24 Call Management Solutions
📍 Montreal