The salary range for this position is CAD $38.88
- $55.89 / hour We are proud of the innovation, dedication, partnership and tenacity of our physicians, employees and volunteers. More than any building or technology, it's our people who make Fraser Health distinct. Fraser Health's Digital Patient and Provider Experience department is expanding and currently hiring for a position within the Video Collaboration Team. Are you ready to put your technical expertise, system design skills, and AV/video collaboration knowledge to their fullest potential? The Senior Business Analyst, Digital Patient and Provider Experience, is responsible for managing assigned projects, assisting team members and applying appropriate change management strategies as part of a project. You will provide advice, guidance, training and direction in the area of Video Collaboration solutions, internally to clients throughout Fraser Health. You are expected to adapt quickly and think of creative solutions to situations as they arise. Analyse and provide system design recommendations in the area of video enabled systems that are used in both business and clinical settings within Fraser Health Manage and support break-fixes for video enabled room systems such as Microsoft Teams, Zoom and Traditional Video Conferencing Rooms Manage installation and commissioning of audiovisual and video collaboration systems Create and optimize business processes to support the implementation and use of video conference hardware and software, such as client support, creating manuals and troubleshooting guides Performs preventative maintenance of AV and video enabled conferencing systems by performing duties such as testing, cleaning equipment,



and ensuring that operating software versions are up to date Provide VIP training and support for virtual town halls Provide mentorship, support and system administration of an interoperable solution that enables integration of clinical and business workflows across core clinical systems at Fraser Health, numerous other regional and provincial integration initiatives. Provide your excellent communication skills to convey technical message to audiences of different backgrounds Provide consulting support for all phases of project development, implementation, and system operations management. Bachelor's degree in Computer Science, Software Engineering or related Telecommunications or Audio-Visual Field(s) ~ Related audiovisual certifications, such as: CTS, CTS-D, QSC, Biamp, Kramer, Extron, or Crestron Technician ~An asset to this role would be: ~ Experience with working on projects within departments such as Health Information Management and Redevelopment teams. Project Management experience with a focus on AV and VC is preferred. This is a Full Time position available, located at Central City, Surrey BC with regular travel within the Fraser Health Authority region is expected.

We offer
a competitive compensation and benefit package, including comprehensive health perks coverage. BC's health system is in the process of transformation. Candidates applying to positions in these areas should be aware that, while the role is currently employed by the Health Authority,



it may transition to BC Shared Health Services as part of the first or subsequent implementation phases. The intent of this transition is to support continuity of employment however, details regarding timing, process, and any impacts to employment arrangements will be confirmed as planning progresses. Providing this information at the recruitment stage is intended to ensure transparency about the broader system changes underway and to support informed decision-making by candidates. Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families: The Senior Business Analyst is responsible for providing leadership in Business Process Reengineering concepts, methods and technologies. Leads the analysis and documentation of business requirements for client-facing and internal Informatics services delivery processes for business, clinical, and systems support services within Fraser Health. The Senior Business Analyst will be engaged in multiple initiatives and will be responsible for project planning, business requirements gathering, data analysis and supporting the execution of projects and change management. Provides leadership and acts as an escalation point for Business Analysts to assist in resolving complex problems. Provides strategic planning support and change management services by leading and providing senior level support and guidance in streamlining business processes and best practices for health and corporate information systems capture and utilization. Leads, develops, and maintains the business processes necessary to facilitate care provider access to health and corporate information systems by conducting feasi

📌 Senior Business Analyst (Surrey)
🏢 Fraser Health Authority
📍 Surrey