Superside is hiring a Group Account Director to lead one of our biggest enterprise accounts and ensure consistent delivery excellence at scale. You’ll operate at a portfolio level, guiding account strategy, strengthening commercial performance, and supporting account leaders to deliver high-quality, scalable outcomes. Reporting to the General Manager, this role focuses on driving retention, growth, and operational rigor across multiple accounts while building strong executive relationships and a high-performing account leadership bench. n

What you'll do
• Own portfolio-level performance across revenue, retention, and delivery quality.
• Guide account strategy, ensuring alignment with business goals.
• Lead and coach Account Directors and Senior Account Managers to raise performance and consistency.
• Drive commercial rigor across accounts, including forecasting accuracy and deal quality.
• Identify and resolve systemic delivery, resourcing, and operational challenges.
• Act as the escalation point for high-risk client situations and strategic opportunities.
• Partner with General Managers to provide clear insights on portfolio health and growth.




• Strengthen executive relationships across key accounts, acting as a trusted advisor.
• Ensure consistent application of processes, workflows, and best practices across accounts.
• Drive continuous improvement in how teams deliver, scale, and operate.

What you'll need
to succeed
• 12–18+ years of experience in agency, consulting, or client services leadership roles.
• Proven ownership of portfolio-level revenue, retention, and growth.
• Experience managing and developing senior account leaders.
• Strong commercial acumen, including forecasting, deal structuring, and margin management.
• Ability to operate at both strategic and operational levels across multiple accounts.
• Robust executive communication skills with experience managing senior stakeholders.
• Experience identifying and resolving systemic operational challenges.
• Data-driven mindset with the ability to translate insights into action.
• Ability to influence cross-functional teams without direct authority.
• Strong judgment in high-stakes client and business situations. n

📌 Group Account Director (Toronto)
🏢 Superside
📍 Toronto