Technology Solutions Pay Details: $81,600
- $115,200 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. As a Senior Contact Center Support Specialist, you will be responsible for providing expert-level technical support to customers using Amazon Connect. This is a senior level position that requires in-depth knowledge of contact center technology and Amazon Connect specific features. The Contact Center Infrastructure group (CCI) is the service department responsible for providing frontline support, monitoring, and solutions to TD's North American Contacts Centers. The multilevel specialized team is virtually centralized and supports all levels of incident management (7/24). The primary focus of the team is system performance, monitoring, migration, support, emerging technology assessment and solution design. The IT Analyst is an expert responsible for providing a senior (level 3) support role to TD Bank's Contact Center environments for highly complex incident and problem management. He will collaborate closely with CCI's Engineering and Delivery groups and also be the intake for all new operations and support request for the group. The role asks for strong thought leadership and expert technical skills. The role serves as (level 3) operational support in troubleshooting and provisioning of solutions. 1) 5+ year experience in IP Telephony and Contact Center Support environments. ~ Cisco Unified Customer Voice Portal (CVP) ~ Third and last level of support to diagnose and resolve incidents/problems with hardware and software. Support engineering/delivery teams with infrastructure changes/major updates,



including quarterly maintenance windows or any changes to the infrastructure (Production). Coding experience in Power Shell, Python, REST api Define/Update Operations & Support Processes. Onboard any new request/infrastructure to support. Owns Support Escalation Processes to external vendors of DRP Plan, Patching Process, etc... Identification and escalation of situations requiring urgent attention. Strong communication skills, both verbal and written are essential in order to interact with support groups (French and English). Ability to work on call rotation. Computer Science degree in an appropriate discipline (an asset) Technical solution integrator profile Please review this opportunity with your Manager and submit the Internal Application Form along with your resume to Julie Couture, Team Leader. In addition to the internal posting a parallel search will be conducted in the external marketplace. This position qualifies for the Referral Bonus Program. See Referral Policy for more details and Cash in Now At TD, we are committed to fostering an inclusive, accessible setting, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.



TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. We do our best to communicate outcomes to all applicants by email or phone call. Please let us know if you'd like accommodatio

📌 SENIOR IT SUPPORT ANAL (Canada)
🏢 TD Bank Group
📍 Canada