As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. So, whether you’re looking to build current skills, make an impact in your community, or inspire your team, The Mobile Device Manager is accountable for the end-to-end lifecycle, availability, security and cost‑effective management of Purolator’s operational mobile devices and related equipment across the national network. The portfolio includes rugged Android handheld scanners, finger and wearable scanners, tablets, label printers, batteries, cradles, chargers, mounts and protective accessories. Leading three direct reports, this manager owns the device service, lifecycle roadmap, budgets, vendor relationships, inventory governance and mobile device management (MDM). The manager partners with IT and Operations leaders on demand planning, device standards, deployments, support and issue resolution. In addition to this core device mandate, the role coordinates reliability and security‑remediation improvements for IT operations applications, working with existing technical owners. Device Service Ownership & Lifecycle Planning Own Purolator’s Operations mobile device service, roadmap and work plan for support, refreshes, deployments, upgrades and improvements. Forecast demand, site needs and peak/growth capacity with IT and Operations. Manage selection, procurement, provisioning, deployment, maintenance, repair, redeployment and secure retirement. Fund replacements around lease, warranty, manufacturer support and end‑of‑life dates. Batch refreshes and lease returns, aligning replacement readiness and return deadlines to avoid extensions, duplicate rental costs and disruption.



Inventory Governance & Site Accountability Maintain serial‑level records of site, status, lease and support coverage; reconcile stock against MDM, shipment and repair records. Set spare/replenishment levels, validate requests against demand/allocations and redistribute surplus before buying. Establish terminal accountability for custody, stock checks, secure storage, charging, care, loss reporting and timely returns. Verify inactive, missing, damaged, aging and unreturned devices with sites; Include inventory/configuration details, accessories, setup guidance and support contacts in shipments; confirm receipt, deployment and outstanding returns. MDM, Applications & Android Updates Oversee enrollment, provisioning, profiles, policies, groups, scripts, remote support and configuration baselines, with controlled admin access and documented change approvals. Maintain an approved app catalogue of owners, versions, deployment methods, support contacts and dependencies; govern installation, updates and removal. Own Android, firmware and security‑update plans by supported model. Test compatibility with app owners/vendors across scanning, Bluetooth, printing, Wi‑Fi, cellular and eSIMs. Use pilots and staged rollouts with go/no‑go criteria, rollback/recovery plans, operational windows and verification. Resolve exceptions and unsupported configurations. Project Engagement & Deployment Readiness Assess device needs, app permissions, connectivity, accessories,



deployment effort and ongoing support costs early with project/business teams. Coordinate selection, proofs of concept, field testing, procurement lead times, staging, installation, schedules, training and post‑rollout support using MDM pilot, approval, recovery and verification controls. Manage capacity, tickets, backlog, service levels, escalations and coverage. Oversee L1, break/fix, replacements and RMAs; route app/network/infrastructure/vendor issues through closure. Resolve recurring device/battery/charging/connectivity/printer issues using ticket/repair trends, diagnosis, escalation and verified fixes. Manage Zebra, SOTI, suppliers, repairers, lessors and carriers with Procurement/Finance. Review cases, failures, repair quality/speed, parts, roadmaps and commitments; Turn field feedback into enhancements, defect escalations and design improvements; Engage terminal/regional/IT leaders on concerns, changes and field feedback. Report inventory gaps/surplus, inactive/missing devices, tickets/repairs, rollouts, Android updates and budgets, with impacts, risks, decisions, actions, owners and dates. maintain improvement plans and timely deployment/incident/site notices, with business/compliance language input. Keep audit‑ready asset/access/procurement/change records; Improve health/inventory visibility and provisioning/support automation; Coordinate assigned apps with owners/development/Infrastructure/Security/vendors; technical teams own engineering/services. elevate delays, resource gaps and risks. Drive vulnerability testing, approved deployment and Security verification before closure; track exceptions through risk governance. Establish monitoring, alerts, runbooks and service objectives; t

📌 Manager, Security Operations (Canada)
🏢 Purolator
📍 Canada