Front of House Manager
- Bridgette Bar Calgary Front of House Full time On-site A manager contributes to all front of house operations and is responsible for several functions including but not limited to scheduling, inventory control, coordination of sales, guest services, budgeting, and employee training. Must have a constant presence in the restaurant and ensure the company image is always positively supported through remarkable client experiences with consistently high levels of service. A space where design, craft and culture intersect. This is a bar – and one that happens to serve great food. Our drink list is a creative catalogue of crushable cocktails, high-octane originals, craft beers, and a wine list that both hedonists and geeks will appreciate. For our food, you won't find us using descriptors like seasonal, fresh or locally sourced because all of those are a given. Competitive annual salary ~ 25% Company-wide food & beverage discount & access to frequent local business discounts/specials Ensure every guest is handled with the highest level of professionalism and complaints are dealt with quickly and efficiently. Effectively manage consistent cooperation and communication between the front and back of house staff. Understand and execute operations of a bustling business using all current HR policies, operations procedures, standards, specifications, guidelines, and training programs. Forecast sales to formulate goals and assist employees to meet goals. Manage personal promo budget and report any overages to General Manager. Manage cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures. Ensure that all team members are trained to anticipate guests' needs and all are made to feel welcome by delivering responsive, friendly,



and courteous service. Delegate appropriate tasks and manage staff workloads. Provide instruction for staff members and coach employees to improve learning and enhance performance. Evaluate current practices and processes, immediately recognize potential areas of conflict, and initiate ways to improve current business methods, quality of products and guest service. Occasionally perform physical activities in a variety of environmental conditions that require moderate to maximum strength including sitting, climbing, lifting, balancing, walking, and handling of materials. Use logic and reason to identify solutions and alternatives for a successful outcome in many situations including cost/benefit analysis, sales and product quality, and conflict resolution. Work overtime when needed and assist the workload of other. Previous experience working events is considered an asset. Advanced knowledge of industry best practices, guest services and food and beverage. Strong English communication skills with ability to establish and develop relationships with employees, partners, vendors, and customers. Experience and knowledge of budget analysis methods, general accounting skills and ability to operate a cash register or POS system. Practiced leadership skills in a hospitality environment and demonstrated ability to manage and train a team while positively influencing employee behavior and development. Ability to maintain professionalism, control, and composure in difficult and stressful situations. Experience handling employee issues/concerns and executing performance management procedures including performance reviews, disciplinary actions, and terminations. Valid Food Safe Certification. Comfortable using Microsoft Office Suite. Must be over 18 as alcohol service and open scheduling availability is a requirement.

📌 Front of House Manager (Canada)
🏢 Concorde Entertainment Group
📍 Canada