Shape JD Sports’ online customer experience from Vancouver HQ through analytical order management and responsive multichannel support. Hybrid work is included. As a Customer Experience Representative, you will develop a best-in-class online experience for JD Sports customers. The work combines customer service, e-commerce order processing, digital sales support, and analytical problem solving. You will help optimize customer satisfaction and retention while addressing customer inquiries and concerns.

Key Responsibilities
Respond to inquiries through phone, email,



and live chat Maintain and update customer orders and information Process orders through appropriate shipping and handling channels Create customer support initiatives and strategies Support revenue growth and existing customer retention

Requirements:
One or more years in call centre or retail environments Experience in e-commerce, customer service, or digital sales Exceptional analytical and problem-solving skills Proficiency in Microsoft Excel and Microsoft Office applications Organization, initiative, adaptability, and deadline management Apply analytical order management, e-commerce knowledge, and customer support skills to strengthen JD Sports’ online experience.

📌 Client Account Rep I (Canada)
🏢 JD Sports Canada
📍 Canada