Lead frontline customer service at Air Canada through coaching, motivation, and decisive problem-solving across passenger air transport operations. As an Operations Manager, you will develop Sales and Customer Service agents toward productivity and service goals. Coach soft skills, evaluate calls, and communicate company policies and changes. This leadership work supports customer service, safety, operations, and employee development across Air Canada. Key Responsibilities:

Coach employees toward productivity and service goals Train courtesy, empathy, and confidence under pressure Evaluate calls for behavior, accuracy, and compliance Manage absenteeism and take corrective action Resolve operational and service problems proactively Requirements:

Leadership, coaching, and employee development skills Solid customer orientation and professionalism Critical thinking, judgment, and problem-solving abilities Microsoft Office experience, including Word, Excel, and Outlook Availability for evenings, weekends, holidays, and travel Bring customer-focused leadership, coaching expertise, and operational judgment to Air Canada’s frontline service teams.

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📌 Air Canada Customer Service Operations Manager (Winnipeg)
🏢 Air Canada
📍 Winnipeg