We're seeking a dynamic Business Development Representative to join our team at Mizo. This dual-function role is perfect for someone who thrives at the intersection of customer success and sales, ensuring our clients achieve maximum value from our platform while driving new business opportunities. If you're a go-getter who loves rolling up your sleeves, wearing multiple hats, and making a real impact at a fast-growing startup, this role is for you.Key ResponsibilitiesClient Onboarding & Success (50%)Guide new clients through the complete Mizo onboarding process, ensuring smooth implementation and adoptionDevelop customized onboarding plans tailored to each client's specific needs and objectivesConduct product training sessions and workshops to maximize platform utilizationMonitor client progress and proactively address any challenges during the onboarding phaseGather client feedback and collaborate with product teams to drive continuous improvementBusiness Development & Sales (50%)Identify and pursue new business opportunitiesDevelop and maintain a robust sales pipeline through outbound prospecting and networkingIdentify upsell and cross-sell opportunities within existing client accountsRepresent Mizo at industry events, webinars, and networking functionsRequired QualificationsExperience2-5 years of experience in customer success, onboarding, account management,



or business developmentProven track record of meeting or exceeding sales targets and KPIsExperience working with SaaS or technology productsDemonstrated ability to manage multiple client relationships simultaneouslyExcellent communication and presentation skills in EnglishStrong consultative selling and relationship-building abilitiesCustomer-centric mindset with exceptional problem-solving skillsAbility to understand technical products and explain them to non-technical audiencesSelf-motivated with strong organizational and time management skillsComfortable working in a fast-paced, agile environmentTechnical ProficiencyExperience with CRM platforms (Pipedrive)Comfort with data analysis and reporting toolsKnowledge of automation platforms is a plusExperience in the MSP or SaaS industryWhat We OfferCompetitive salary + ESOP: Real ownership in a company with early traction, plus performance-based bonuses.High autonomy: You decide what to build and how to build it.Product impact: Your work directly shapes what customers use every day.Montreal office (Plateau): We have an office on the Plateau. You're welcome to come in whenever you want.Growth trajectory: Join at the ground floor of a fast-growing AI company.Cutting-edge AI: Work with agentic AI, LLMs, and autonomous workflows daily.Why Mizo?MSPs are drowning in repetitive service desk work. We're building AI agents that handle it autonomously — and the market is responding. With customers on 4 continents and growing fast, we're proving that agentic AI can transform how IT services are delivered.This is a chance to join before the growth curve steepens. You'll work directly with the founding team, talk to customers regularly, and see your work in production within days, not quarters.

📌 Business Development Representative (Montreal)
🏢 Mizo
📍 Montreal