About Four Seasons: Four Seasons is powered by our people. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company's commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. Platform Engineer, Central Integrations, Reliability & Performance At Four Seasons, we create exceptional experiences for our guests, residents, and employees around the world. We are seeking a Platform Engineer, Central Integrations, Reliability & Performance to support and evolve business-critical platforms, integrations, and services that power reservations, distribution, revenue optimization, guest experiences, and operational processes across our global portfolio. Working as part of the Technology & Commercial Platforms organization, this role provides technical ownership of integrations, observability, operational analytics, dashboards, reporting, and platform reliability capabilities. The successful candidate will report to the Director, Central Systems and will work closely with Platform Engineers, Product Owners, Architects,



Data Teams, Infrastructure, Security, DevOps/SRE, and technology partners to ensure reliable and scalable services. This is a hands-on technical role spanning the full platform lifecycle, including solution design, integration engineering, monitoring, testing, deployment support, production operations, performance optimization, and continuous improvement. Platform Engineering & Integration Services Provide technical ownership of enterprise integrations and related transaction flows. Support reservation, revenue management, distribution, guest profile, inventory, and operational data integrations. Translate business and technical requirements into scalable, reliable, and supportable integration solutions. Support platform upgrades, releases, testing activities, and production deployments. Develop and maintain technical standards, support documentation, operational procedures, and reusable integration patterns. Ensure reliable and secure exchange of data across connected business systems. Reliability Engineering, Monitoring & Observability Monitor platform availability, performance, transaction throughput, and operational health. Establish and track key performance indicators (KPIs), service level indicators (SLIs), service level objectives (SLOs), and platform performance metrics. Implement and improve logging, transaction tracing, operational analytics, and service monitoring practices.



Analyze integration failures, data quality issues, synchronization errors, and performance bottlenecks. Partner with Infrastructure, Security, and DevOps/SRE teams to improve platform resilience and operational maturity. Use operational telemetry and business transaction data to identify optimization opportunities. Analytics, Reporting & Operational Intelligence Analyze transaction trends, incident patterns, service performance, and operational risks. Provide data-driven insights that support decision-making and platform improvements. Improve visibility into integration performance, service health, and operational outcomes. Automation & AI-Assisted Operations Leverage AI-assisted capabilities, automation tools, and advanced analytics to improve operational efficiency. Act as a technical escalation point for complex production issues. Collaboration & Engineering Excellence Collaborate with Platform Engineers, Architects, Product Teams, Data Teams, and business stakeholders. Participate in solution design reviews, technical assessments, and modernization efforts. Contribute to engineering standards, best practices, and operational excellence initiatives. Mentor peers and share technical knowledge across teams. Promote a culture of automation, reliability, continuous learning, and continuous improvement. Bachelor's degree in Computer Science, Engineering, Information Technology, Information Systems, or a related discipline. ~ Experience supporting cloud-hosted and SaaS-based enterprise applications, digital products, integrations, or business-critical platforms. ~ Experience supporting vendor-managed SaaS environments, including application monitoring, service reliabil

📌 Platform Engineer, Central Integrations, Reliability (Canada)
🏢 Four Seasons Hotels and Resorts
📍 Canada