Support financial services advisors in French and English as a Bilingual Technical Support Specialist, working hybrid with monthly onsite attendance in Montréal.

Procom seeks a specialist for a six-month contract assisting Advisors, Assistants, and Multi-Advisor Corporations. You will troubleshoot everyday IT problems, communicate calmly, and use knowledge resources to resolve issues. Training supports learning systems and solutions.

Key Responsibilities:

- Answer calls from the Advisor community about IT issues
- Ask transparent questions to understand and solve problems
- Use the Knowledgebase and experience to resolve issues
- Document solutions or next steps after each call
- Share learnings and collaborate on daily improvements

Requirements:

- At least one year in call centre or technical support
- Strong de-escalation skills and calmness under pressure
- Excellent communication and white-glove customer service mindset
- Strong troubleshooting and problem-solving abilities
- Fluency in written and spoken French and English

Apply your bilingual communication, troubleshooting, and customer service skills supporting advisors through everyday technical issues.

📌 Bilingual Technical Support Specialist (Montreal)
🏢 Procom
📍 Montreal