Waterloo, ON Full-time CA$67,688.63 - CA$84,610.79 / year

The University of Waterloo is hiring a full time manager for Campus Wellness clinical client services and operations. The posting identifies this as an existing vacancy. The internal application deadline is October 29, 2026, at 11:59 p.m.

Salary: $67,688.63–$84,610.79 per year.

Responsibilities

- Lead and improve front-line client service operations across Campus Wellness units, including Health Services, Specialized Care, Counselling Services, and Health Promotion.
- Supervise, recruit, onboard, coach, and manage Client Service Representatives; coordinate staffing, cross-training, and coverage across locations.
- Oversee client-service workflows and scheduling in the electronic health record system, including system implementation, optimization, training, and troubleshooting.
- Ensure privacy, accessibility, safety, service-quality, and financial procedures are followed, including accurate payment records and end-of-day balancing.
- Collaborate with clinical and administrative leaders, respond to escalated concerns,



and support coordinated service delivery and crisis-response processes.
- Evaluate service processes and feedback, report on operational metrics, and lead continuous improvement and change initiatives.

Qualifications

- A university or college degree in health, medical, or business administration, or a related field; an equivalent combination of education and relevant management experience may be considered.
- At least five years of recent supervisory or management experience in a client-service context, including experience in mental and physical health care settings.
- Experience managing operational workflows and staff while ensuring privacy and confidentiality compliance, including PHIPA and FIPPA.
- Knowledge of electronic health record systems (Accuro preferred), Microsoft Office, and SharePoint.
- Strong leadership, judgment, communication, and collaboration skills.

The role is based at the University of Waterloo in Waterloo, Ontario. Applicants must be legally entitled to work in Canada.

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