Serve Lineage customers Monday through Friday using accurate order entry, professional communication, and thoughtful issue resolution across hybrid workdays.

The Customer Service Representative is the frontline customer contact supporting orders, shipment updates, inquiries, and service quality. Monday and Friday are work-from-home days, while Tuesday through Thursday are onsite from 8am to 4pm. The position also supports SME outreach and team performance goals.

Key Responsibilities:

• Enter customer orders accurately into the TMS system
• Communicate ETAs and shipment status promptly
• Resolve customer concerns with professionalism and empathy
• Update reports, portals,
  
  
  
  and EDI systems accurately
• Support SME outreach and document lead details

Requirements:

• Two or more years of customer service experience
• Transportation or logistics experience preferred
• Robust attention to detail and problem-solving skills
• Excellent phone and email etiquette
• French and English communication ability

Bring bilingual communication, order accuracy, and customer advocacy to Lineage’s frontline service team while supporting measurable performance goals.