Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason Job ID #32294: Network Analyst II - Datacentre Operations Union: Non Union Job Description ID #: 6509 Close date: 4:00 p.M. on November 4, 2026 Vacancy type: This posting is for an existing vacancy SUMMARY OF DUTIES Reporting to the Supervisor, Infrastructure & Operations (Datacentre Operations), the Network Analyst II troubleshoots, supports and assists in maintaining server infrastructure, operating systems, storage systems, virtualization & container platforms, cloud environments, backup & recovery solutions, and physical datacentre facilities to meet the functional objectives of the business. This includes both physical, virtual & cloud environments supporting development and production applications, email & collaboration services, and disaster recovery across the City’s divisions. The principal focus of this role is on the provision of day-to-day operational support, with some project & service improvement activity as required. The Network Analyst II supports and maintains server hardware/software, storage systems, backup & recovery solutions, Microsoft Azure, AWS or comparable enterprise cloud infrastructure and the City’s messaging and collaboration platforms while contributing to proactive monitoring, repeatable and technology-enabled process improvements, and modernization efforts. This individual works with facility, hardware/software, and cloud vendors to ensure timely problem resolution and reliable service delivery. The position investigates and completes assigned incidents, service requests and operational work and escalates matters outside its authority or technical scope. The incumbent maintains & uses operations management applications to identify faults,



ensure the provision of data & other datacenter services to customers, and support the reliable storage, protection & recovery of data. GENERAL DUTIES Reviews incidents, problem logs and service requests relating to datacentre operations, initiates and follows through with resolution, provides second-level support for server infrastructure issues escalated by the Service Desk, documents investigation findings and escalates matters outside the position’s authority or technical scope. Assists in configuring, installing, troubleshooting and maintaining datacentre systems, including physical and virtual servers, storage, backup and recovery solutions, hypervisors, container platforms and cloud resources, while maintaining approved infrastructure configurations, technical baselines and change-management requirements. Supports identity, access and infrastructure security administration by maintaining authorized users, service accounts, permissions, credentials, certificates and infrastructure secrets in accordance with approved requests, least-privilege principles and segregation-of-duties requirements. Supports server, storage, virtualization and hybrid cloud platforms, including VMware, Hyper-V, Azure and AWS environments, and contributes to performance monitoring, capacity planning, scalability and cloud cost-management activities. Assists in developing and maintaining technical support and end-user documentation on technologies and services, including operating procedures, configuration information, knowledge articles, recovery instructions and support records. Researches, tests, and implements approved software patches, firmware/BIOS updates, configuration changes and hardware replacements in accordance with established change controls. Performs backup, restoration, replication and disaster-recovery activities across approved on-premises and cloud platforms.



Validates backup and restoration results against established recovery requirements and documents deficiencies, dependencies, corrective actions and risks that could affect service recoverability. Monitors & supports the physical datacentre environment including power, cooling, UPS/PDUs, temperature, humidity, fire suppression, cabling, racking, and physical security/access controls. Reports environmental, equipment, safety & security concerns through the appropriate operational & management channels. Monitors infrastructure using approved observability and alerting tools, responds to alerts, and ensures infrastructure logs, events and operational telemetry are available to approved monitoring and security platforms to support proactive issue identification and resolution. Participates in patch management, vulnerability remediation, change management, lifecycle management, problem management and post-incident reviews, supporting root-cause analysis, remediation activities and continuous service improvement. Contributes to infrastructure service improvement through scripting and automation initiatives, including the development, testing, documentation and maintenance of approved scripts and repeatable solutions using appropriate version control, change management and security validation practices. Supports Microsoft 365, Exchange, Teams and related collaboration services, and supports cloud-governance requirements including resource organization, policy compliance, monitoring, lifecycle management, cost visibility and resource optimization. Ensures compliance with applicable cybersecurity, privacy, records-management, secure-configuration, backup/recovery and change-management requirements, supports secure integration with OT/industrial systems where required, and escalates risks or requirements outside the position's authority or technical scope. Assists with asset management and CMDB updates for datacentre hardware and software, cloud resources, configurations, ownership, support status and lifecycle information. Supports the operational acceptance and transition of current or changed technologies by confirming monitoring, support procedures, access requirements, documentation, backup and recovery arrangements, security controls, vendor contacts, licensing, knowledge

📌 Job Id 32294: Network Analyst Ii - Datacentre Operations (Hamilton)
🏢 City of Hamilton
📍 Hamilton