Job DescriptionBilingual Customer Service Representative - Assistance Services $22.56/hAre you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and career development? We would love to meet you!As a Bilingual Customer Service Representative, you'll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives.What does your typical day look like?Act as a resource person for the patient, family members and medical facilities regarding policy benefits and coverage information; Open the initial claim and refer the person to the most suitable healthcare providers; Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions; Record the interactions and transactions in the claims system and ensure a superior level of customer service.What skills and experience are we looking for?College diploma or equivalentExperience in customer service,



telecommunications and/or claims assistanceBilingual both verbally and in writing (English and French) another language will be considered an asset (the use of English is necessary to answer a large number of calls in English)Customer service orientedAbility to work with people in a fast-paced, team environmentGood communication skills and highly professionalGood computer skills (Microsoft Office, internet etc.)We offer youWhat does Global Excel offer you?Three weeks of vacation; An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan; A flexible and supportive work environment offering several benefits such as on - call doctors, an on -s ite Bistro, and much more ; A companywellness program that includes an on -s ite gym, opportunities to participate in fitness classes, discounts at local businesses as well as "lunch-and-learns" on various topics linked to health and wellness ; Many opportunities for advancement, development and financial assistance to employees who wish to continue their education .

📌 Bilingual Customer Service Representative (Summerside)
🏢 Global Excel
📍 Summerside