About the RoleThe Service Writer is the primary liaison between customers and the service department. They are responsible for accurately identifying customers’ needs, creating detailed work orders, coordinating repairs and ensuring a high level of customer satisfaction throughout the service process. Interactions with company stakeholders will include technicians, parts department, rentals department, sales department, and external customers. Through customer service, technical understanding, and workflow coordination, they will keep equipment repairs moving efficiently and profitably.What You’ll DoServe as the main point of contact for customers and greet them in person, by phone, and by email in a professional and timely mannerClearly document customer concerns, symptoms and service requestsCollaborate with technicians to create quotes and timelines and obtain customer (external, sales and rentals) approvals for work in alignment with internal authorization proceduresOpen, update, edit and close work orders accurately to ensure correct billable itemsProcess work orders timely and accurately to ensure accuracy and customer satisfactionVerify warranty eligibility and proper documentation using various software resources, in alignment with internal processes to maximize warranty claim accuracyAssist with scheduling service appointments and managing shop capacityFacilitate daily shop walkthroughs to capture information on the repair status, parts availability,



and other delays that need to be communicated to the customerSubmit case requests and collaborate with factory representatives to expedite repairs and ensure customer downtime is minimizedCoordinate sublet work for equipment in the shopIssue purchase orders for shop items, office items, or facility items as requiredMonitor accounts-payable requests for purchase order approvals or correctionsPrepare and submit bi-weekly payroll reportsCommunicate with the accounting department to ensure repairs are authorized based on the customer account statusMaintain MTO files and ensure all documentation is in complianceMonitor maintenance requirements for rental equipmentResolve and/or escape customer concerns, maintain positive customer relations and minimize returning repairsComplete additional tasks as assignedTotal RewardsCompetitive annual salary of $50,000 -$65,000. Exact wage will be based on experience, education, and qualifications.Participation in the Company’s quarterly profit-sharing program, subject to plan terms and eligibility requirementsAnnual Performance Review with Increase OpportunityGroup Perks that are 100% paid for by the Company – inclusive of Health, Dental, Life, Disability and Travel coverageVacation & Paid Personal daysEmployer Matching Retirement Savings PlanStatus: Full-time, PermanentSchedule - Monday-Friday - occasional extended hours may be required based on operational needs.Vacancy Type:



Existing VacancyWhat You Bring3+ years’ experience in a Service Writer role or related administrative/ customer service positionExperience with quote and work order preparation and managementMechanical aptitude or previous exposure to a heavy equipment work environment is an assetAbility to interpret technical informationStrong customer service and relationship-building skillsOrganizational and multi-tasking ability in a fast-paced environmentAttention to detail and accuracy in documentationPositive and collaborative attitudeStrong verbal and written communication skillsProficiency with dealership/service management systems, and office processesAdditional Requirements:High school diploma required; post-secondary education in business, automotive/heavy equipment, or related preferredValid Class G driver's license and a driving record satisfactory to the Company, as occasional operation of Company vehicles is required for this positionSuccessful completion of any job-related background checks, reference checks, and verification processes required for the position, in accordance with applicable laws.Work is performed in a combination of office and shop environmentWho We AreJoe Johnson Equipment (JJE) is a leading distributor of public works equipment across Canada and the U.S. We support municipalities and contractors with equipment such as vacuum trucks, refuse and recycling vehicles, street sweepers, and sewer inspection systems.We are a proud subsidiary of Federal Signal Corporation.Our Core Values : Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation, and AmbitionAccommodation is available upon request throughout the recruitment and selection process in accordance with applicable human rights and accessibility legislation.#J-18808-Ljbffr

📌 Laval Service Writer Position At Brandt (Winnipeg)
🏢 Acheson Fleet Support
📍 Winnipeg