Lead billing and payment services at Sun Life in Waterloo, Ontario, using coaching and operational analysis within a hybrid work environment.

As Team Lead, Billing & Payment Services, you will guide approximately five employees while supporting multiple Sun Life business areas. You will strengthen service delivery through performance management, stakeholder partnerships, and continuous improvement. The role focuses on team development, operational effectiveness, and achieving service, quality, and business objectives.

Key Responsibilities:

- Lead, coach, and develop approximately five employees
- Monitor performance, service levels, quality metrics, and workload volumes
- Build partnerships with stakeholders and external clients
- Foster collaboration, learning, innovation, and continuous improvement




- Support planning, process improvements, budgeting, and production needs

Requirements:

- Experience leading, coaching, and developing employees
- Ability to analyze operational metrics and key performance indicators
- Robust communication, relationship-building, and stakeholder management skills
- Experience managing priorities and changing business needs
- Government of Canada Reliability Status security clearance required

Apply your leadership, performance management, and operational analysis skills to advance billing and payment services at Sun Life.

📌 Billing Services Team Lead (London)
🏢 Sun Life Financial
📍 London