Support newcomers in Nanaimo as a Settlement Case Manager using trauma-informed care and client-centered service coordination. This casual, on-call position has variable hours.

CVIMS seeks a Case Manager for its Settlement & Case Management program. You will support immigrants, refugees, and other newcomers through personalized case management. The work includes intake, settlement planning, advocacy, referrals, and coaching. You will coordinate services that address housing, health, legal, employment, education,



and language needs.

Key Responsibilities:

• Conduct trauma-informed intake interviews and assess client needs
• Develop settlement plans and prioritize urgent supports
• Coordinate referrals with internal and external service partners
• Advocate for clients facing systemic barriers and conflicts
• Maintain records, referrals, outcomes, and reporting data

Requirements:

• Minimum one year in social work or related field
• Excellent spoken and written English communication skills
• Training or experience supporting vulnerable populations
• Client database and Microsoft Office 365 proficiency
• Vulnerable sector criminal record check required

Bring empathy, advocacy, and coordinated case management to help newcomers build independence through CVIMS services in Nanaimo.