Apply bilingual French and English troubleshooting skills as a Help Desk Analyst in Montreal, working primarily remotely with limited event attendance.This Help Desk Analyst supports Advisors, Assistants, and Multi-Advisor Corporations with everyday IT problems. You will handle phone-based technical support, apply customer support processes, and explain solutions clearly. Training and support are provided while you build knowledge of systems and solutions.Key Responsibilities:Answer calls from the Advisor communityListen carefully and identify callers’ IT problemsUse troubleshooting, knowledgebase resources, and experienceExplain solutions and next steps clearlyRecord call notes and share knowledgebase improvementsRequirements:Minimum two years in call centre or technical supportFluency in spoken and written French and EnglishStrong de-escalation, communication, and customer service skillsStrong troubleshooting and problem-solving abilitiesHigh school education requiredBring calm de-escalation, bilingual communication, and technical troubleshooting to Help Desk Analyst support in Montreal.#J-18808-Ljbffr

📌 Bilingual (French/English) Help Desk Analyst To Resolve It Support Issues Using Troubleshooting And (Winnipeg)
🏢 Achev
📍 Winnipeg